- Maintain a positive, empathetic and professional attitude towards customers;
- Respond promptly to customer inquiries;
- Communicate with customers by calls, tickets, emails or messages;
- Know the product/service well;
- Process customer requests and complains;
- Track, document and retrieve information in call tracking database;
- Increase customer loyalty by delivering a seamless experience.
- Have a proficient or bilingual level of Dutch, and advanced level of English;
- Have 6 months – 1 year of customer service experience;
- Have call center experience;
- Are living in or willing to relocate to Portugal;
- Have flexibitity in terms of shifts;
- Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
- Have strong computer navigation skills (you don't need to be a pc nerd, don't worry);
- Have good disposition to work in a customer service environment.
- An attractive local salary package;
- Relocation package;
- Paid training;
- Full-time employment contract;
- Vacation and Christmas bonuses – we want to say thank you on the happiest seasons of the year;
- Career path;
- An international work environment;
- Monthly performance bonuses.
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Customer service agent with Dutch/English - Porto, Portugal - Eurofirms
Descrição
:Hallo beste kandidaat,
Are you looking for your next adventure abroad? What about moving to Portugal?
As a result of the incredible growth of our client, we're looking for bilingual speakers to join us and one of the world's most well-known brands.
To give customers a consistente path to a great experience, you will:
Our client is a great match if you:
What's in it for you?
If this job is for you, apply
Skills/ Customer Care Oriented,Good Communication Skills - Written And Oral,Flexible & Adaptable
