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    Technical Advisor for Search Engine Company - Lisbon, Portugal - Eugenia Talent

    Eugenia Talent
    Eugenia Talent Lisbon, Portugal

    Encontrado em: Talent PT C2 - há 6 dias

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    Descrição

    Type of position

    Full-time position

    Key languages

    Fluent Dutch and English (B2)

    Sector

    Customer Service / Technical support

    About our Client

    Are you a passionate for Customer Service? Would you like to work for the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality If you speak native Dutch and you would like to work in Lisbon, reach out to us

    The Offer
    · Assist customer by the telephone, emails and chat
    · Offer technical assistance on the platform
    · Apply the correct escalation process when necessary
    · Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
    · Identify, study and propose the best solution to help the customer
    · Provide good customer service, making sure the customer is always happy once the interaction is finished
    · Gather all relevant information into the system and always make sure you deliver a high level of service

    Requirements
    · Excellent communication skills in Dutch and intermediate level in English
    · Experience in technical troubleshooting is a plus
    · Genuine care giver with a problem solver mind
    · Able to multi-task, proactive and good with time management
    · Comfortable with phone calls, email writing and social media

    Benefits
    · Salary package with performance bonuses
    · Permanent contract with 3 month trial period
    · Apartment Room provided.
    · Relocation flight reimbursement after 6 months
    · Initial training, and continuous learning opportunities

    The Process

    1. Submit your application and don't forget to send an updated CV
    2. Get a call by our Recruitment Specialist
    3. Start your interview process
    4. Get selected
    5. Start your journey

    Additional information:Employment type: Full-time
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