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Service Delivery Associate - Porto, Portugal - Euronext
Descrição
The purpose of the role is to perform the daily tax operations within the Euronext Securities Shared Services and to contribute to sustainable development of services and applications based on client inputs.
Key accountabilities
• Control quality of incoming Tax Reclaims and secure upload of Tax Reclaims to the Danish Tax Authority either manually or via RPA.
• Contribute to secure the tax operations, including the resolution of any instability when it occurs.
• Support local teams in responding to client inquiries regarding the use of tax reclaim services.
• Assist development teams as needed, primarily for conducting tests.
• Contribute to automation and streamlining of internal processes.
• Conduct courses and training as needed.
Participate in dialogues with government authorities.
• Contribute to the development of tax services in line with changes and expectations in the market by providing input on improvements, changes and any instability in products and services to the relevant Product Owner and Product Manager.
• Participate in the development of future products and services in assisting development teams as needed, such as writing requirements and conducting tests.
• Secure and support the implementation of new tax products and services so as to ensure high customer satisfaction.
Authority:
• Authority to carry out operations and customer assignments in the field of expertise within current procedures and instructions.
• Escalate customer requests and errors that cannot be resolved to relevant Senior Tax Service Delivery Manager, Product Owner, Product Manager or Head of Shared Services or that are not handled according to the relevant SLA.
• Escalate issues that may cause a significant risk to the daily operations or key issues that are not prioritized within the teams to head of Shared Services and the ES-CPH Tax Service Delivery Manager.
Your profile:
• Knowledge about general domestic and foreign principles of taxation or/and accounting is a benefit
• Strong team player and strong communication skills (written/oral)
• Enjoy ensuring quality in details and repeated tasks
• Knowledge of the overall Euronext Securities product portfolio and corresponding services and applications
• Minimum 3 years of higher education (extensive work experience may compensate for lack of education)
Euronext Values
Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don't hide our mistakes, and we learn from them
Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
