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    Service Manager For Data Center Services - Lisboa, Portugal - Alter Solutions

    Alter Solutions
    Alter Solutions Lisboa, Portugal

    há 6 dias

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    Descrição

    Job DescriptionService Competence DescriptionSiemens IOT & Platform Services area requires a Service Manager for her Eagle Data Center Services (On Prem/Public Cloud/Private Cloud - SaaS, IaaS, PaaS) who will have overall accountability for defining the service, ensuring they meet the requested needs and are delivered in accordance with agreed business requirements.

    Managing the service lifecycle – often in conjunction with a Service Team.
    Ensure contracted services (e. g. Change Mgmt. , Problem Mgmt. , Demand Mgmt. , etc. ) within a specific area of responsibility on a day basis. I. e. , per service element, service group, or for a specific region.

    Make certain the implementation of services is aligned with the agreed contracts in accordance with the agreed volumes and standards and assure that contractual obligations are met.

    Contribute and drives Continuous Service Improvement and Service Transitions, as well as act as- related infrastructure expert wherever required.


    Main Objectives are:

    • Ensure service quality (e. g. incident, problem, performance, capacity, or escalation management)
    • Point of contact for the respective service or process
    • Continuous service improvements
    • Provisioning of technical service expertise
    • Contributes in PoCs, service transitions, service development activities, and projects. Service Manager for Data Center Services Lisboa Lisbon, Lisbon, Portugal

      Job DescriptionService Competence DescriptionSiemens IOT & Platform Services area requires a Service Manager for her Eagle Data Center Services (On Prem/Public Cloud/Private Cloud - SaaS, IaaS, PaaS) who will have overall accountability for defining the service, ensuring they meet the requested needs and are delivered in accordance with agreed business requirements.

      Managing the service lifecycle – often in conjunction with a Service Team.
    Ensure contracted services (e. g. Change Mgmt. , Problem Mgmt. , Demand Mgmt. , etc. ) within a specific area of responsibility on a day basis. I. e. , per service element, service group, or for a specific region.

    Make certain the implementation of services is aligned with the agreed contracts in accordance with the agreed volumes and standards and assure that contractual obligations are met.

    Contribute and drives Continuous Service Improvement and Service Transitions, as well as act as- related infrastructure expert wherever required.


    Main Objectives are:

    • Ensure service quality (e. g. incident, problem, performance, capacity, or escalation management)
    • Point of contact for the respective service or process
    • Continuous service improvements
    • Provisioning of technical service expertise
    • Contributes in PoCs, service transitions, service development activities, and projects.
    Qualifications

    • Clear Identify IT service or solution related business goals, objectives
    • Collecting, bundling, and translating customer needs and requirements into commissionable IT services
    • Implement process standards and policies and be responsible for their consistent execution.
    • Oversee IT services or solution related performance and delivery indicators.
    • May optimize IT service management frameworks for- vendor environments.
    • Contribute and support planning, budgeting, design, and alignment of service management processes and IT solutions landscapes. Advise the accountable business management of the unit, in all IT Service & Solution Management related issues.
    • Support customization and the specification of service elements throughout the entire service lifecycle.
    • Develop service pages for the ITS Service Catalog.
    Fluent EnglishHybrid model in Lisboan #J-18808-Ljbffr
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