- Respond to customer inquiries through our HR systems via standardized responses and strive for first-contact resolution;
- Answer general questions and capture required information/material from our customers and if needed push it forward to the next level of support;
- Support HR hotline in English and German;
- Support feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future;
- Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters' eligible topics.
- A bachelor's degree;
- The capability to take responsibility and provide a quality service;
- Previous experience in customer service would be a great advantage;
- Knowledge of HR processes or tasks would be a plus;
- Advanced level of English and German (mandatory).
- Möglichkeit für Coaching, Mentoring & Netzwerken
- Trainingsangebot & strukturierte Entwicklungsplanung
- Möglichkeit zur internationalen Entsendung
- Verschiedene Karrierepfade: Project Management, Technical Ladder, Management & Individual Contributor
- Flexible Arbeitszeit: Vertrauensgleitzeit
- Möglichkeit zum Home Office
- Offenheit für Teilzeit (auch in der Elternzeit)
- Medical Coverage
- Gesundheits- & Vorsorgeprogramme
- On-site gym
- Kantine
- Versicherungsangebot zu attraktiven Konditionen
- Lohnfortzahlung im Krankheitsfall
- Erfolgsbonus
- Möglichkeit mobil aus dem Ausland zu arbeiten (EU)
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HR Trainee: Service Delivery - Maia, Portugal - Infineon Technologies
Descrição
In this role, you will support in answering general Human Resources inquiries for pre-hiring, learning, and employee-related services via streamlined and standardized responses. You will support your colleagues in navigating through their daily work by solving their inquiries.
In your new role, you will:
You are best equipped for this position if you have:
Driving decarbonization and digitalization. Together.
Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.
- Feel welcome at Infineon Shared Service Center in Porto -
Our multifunctional business model is focused on high quality services through operational excellence with engaged people. We are recognized globally at Infineon as a valuable business partner.
These are the main business services on our site: Finance, Procurement, Human Resources, Cyber Security, Robotic Process Automation, IT, Audit, Legal, Compliance, Business Continuity among other areas that consolidate us as a high quality partner.
You will find a very open and approachable working culture at Infineon Porto, focused on promoting our people engagement and well-being at work.
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant ́s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
for more information about Diversity & Inclusion at Infineon.
