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Customer Care Assistant - Porto, Portugal - Tn Portugal
Descrição
col-wideJob Description:
AKellySales & Officeestá a recrutarCustomer Care Assistant(m/f)para o nosso clienteSiemens Healthineers, localizado no Porto (Freixieiro)
Responsabilidades:
Atendimento telefónico ao cliente;Gestão dos pedidos de abertura de tickets de técnicos/especialista de aplicação e pedidos via Teamplay Fleet;Gestão das plataformas de comunicação digital do Customer Care Centre (mailbox, Teams, Teamplay Fleet, Yammer, SMS);Suporte à gestão dos agendamentos com clientes;Permitir uma maior disponibilidade de todos para uma melhor comunicação com os CSE (customer services engineers) e CAS (Customer application services)
Requisitos:
Sem preferência no background;Experiência profissional no atendimento telefónico ao cliente;Inglês fluente (obrigatório);Proatividade na procura de soluções junto com os colegas de equipa;Dinamismo e vontade de aprender;Empatia e boa capacidade de comunicação;Skills de informática na ótica do utilizador.
Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a ._______Kelly Services acts as an Employment Agency in relation to this offer.
Please be advised that if you choose to apply, your information will be treated in accordance with the .
