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    Customer Success Advisor - Lisbon, Portugal - Go Work

    Go Work
    Go Work Lisbon, Portugal

    há 5 dias

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    Descrição

    Local: Lisboa (Híbrido) HORÁRIO:

    • De 2a a 6afeira, das 9h00 às 18h00

    FUNÇÕES:

    • Compreensão das necessidades e desafios de negócio do Cliente, para expansão do programa de marketing digital;
    • Gestão de uma carteira de Clientes para garantir uma excelência na entrega de serviço;
    • Apoiar o Cliente na definição e acompanhamento dos planos estratégicos de social media;
    • Monitorizar e garantir a performance de social media e campanhas de Paid Media (Meta Ads, LinkedIn Ads, Google Ads);
    • Executar as melhores práticas em gestão de programa de marketing digital dos nossos Clientes;
    • Trabalhar de forma alinhada e muito próxima junto da área de Vendas para identificação de oportunidades de cross-sell e upsell;
    • Contribuir ativamente para a redução de churn e impulsionar a renovação de contratos;
    • Atuar como a Voz do Cliente;
    • Obter feedback relevante e recomendações dos Clientes para a equipa de Gestão de Produtos.

    REQUISITOS:

    • Habilitações literárias ao nível da Licenciatura ou equivalente;
    • Experiência de pelo menos 2 anos em funções de gestão de Clientes;
    • Experiência em gestão de redes sociais ou função similar;
    • Conhecimento das melhores práticas em plataformas de redes sociais;
    • Excelente capacidade de comunicação verbal e escrita;
    • Abordagem altamente quantitativa para entender, medir e prever o comportamento e a receita do Cliente;
    • Bons conhecimentos de Informática, nomeadamente ao nível do Office (Excel, Word, Powerpoint);
    • Boa capacidade de planeamento, autonomia e responsabilidade;
    • Dinamismo e proatividade.

    OFERECE-SE:

    • Projeto de continuidade;
    • Vencimento base + subsídio de alimentação + componente variável;
    • Bom ambiente de trabalho.
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