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    Crm Salesforce Specialist - Lisboa, Portugal - Keyrus Portugal

    Keyrus Portugal
    Keyrus Portugal Lisboa, Portugal

    há 1 semana

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    Descrição

    Empowered by our motto, 'making data matter,' Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation.

    With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data.

    We are seeking a hands-on team member for our CRM Systems team for supporting the implementation of Salesforce as the central CRM Solution for all European markets and support in keeping Siebel running until it has phased out.

    How the day by day looks like in this job? Salesforce Implementation – Phase 1 "Use Case refinement & specification"
    Understand the data entry points & sources for user stories Support and take of part of coordinating and specifying user stories in close alignment with IT department and external implementation agency Maintain & manage overview of all user stories from business team & provide adequate updates / information / consultancy to CRM System team for decision-making & prioritization thereof Proactively raise obstacles, pending decisions, challenges to CRM Systems team Create regular and ad-hoc reporting and user story statuses, implementation planning Support IT team in data quality initiatives as preparation for the future data migration Salesforce Implementation – Phase 2 "(staggered) Implementation & Migration"

    Continuously report on internal development performance, quality and velocity, to ensure highest efficiency of development cycles Coordinate the development queue and ensure all backlog items are reviewed and correctly estimated and prioritized, also on ad hoc basis.

    Create and retrieve BI reports upon request for KPIs in and around the European CRM Platform project and status Create bespoke communication material for our stakeholders (local subsidiaries, dealerships)

    Create dedicated executive management reports & Powerpoint presentations (based on existing template) Be main lead in end-to-end (UAT-) testing across user stories and act as supporting hands for linked stakeholders Coordinate CRM related tickets and ensure swift resolution in case of bugs and small change requests For this specific job we need people with:
    In-depth experience and highly advanced expertise in Salesforce CRM, Certification is a plus. Hands-on experience in UAT testing and troubleshooting Highly skilled in stakeholder management Advanced understanding of IT matters and agile working Familiar with CRM System-specific terminologies Very good knowledge of MS Office, Jira, Confluence Familiar with ticketing systems, such as Service Now Wider skillset across other non-Salesforce but CRM Platforms desired Fluent in English Must be a Portuguese or European citizen or have a work permit for Portugal What we offer at

    Keyrus Portugal:
    Salary based on your skills and experience and according to the Data market practices Meal allowance of €8.32 per day Private Medical Insurance 22 days of annual leave Training Program through KLX (Keyrus Learning Experience)

    Expected start date:

    as soon as possible Why Keyrus? Joining Keyrus means joining a market leader in the Data Intelligence field and an (inter)national player in Management Consultancy and Digital Experience.

    You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business.

    You get the opportunity to meet specialized and professional consultants in a multicultural ecosystem.

    Keyrus gives you the opportunity to showcase your talents and potential, to build up experience through working with our clients, with the opportunity to grow depending on your capabilities and affinities, in a great working and dynamic atmosphere.

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