- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
- Fluency in Swedish, Finnish or Norwegian (C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing Speed: 25 words per minute;
- Availability to work in rotating shifts;
- Good computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Company events, and much more.
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Nordics Customer Advisor - Lisbon, Portugal - Cross Border Talents
Descrição
Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
Requirements
Benefits
Usuários da profissão Nordics Customer Advisor em Lisbon
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Francisco Teixeira Homem
Commercial,Technology & Operations Senior Manager
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Noemie Colombet
Customer Advisor - French
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Harri Timonen
Sustainability expert with risk mgmt & data
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Sebastian Diosdado
Mechatronics Engineer
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Francesco Favia
Expert Customer Service Specialist International
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Nuno Candeias
Content Reviewer