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    Senior Technician Production Support - Lisbon, Portugal - askblue

    askblue
    askblue Lisbon, Portugal

    há 1 semana

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    Descrição
    Do you know AskBlue?

    We were born in 2013, and we provide services in the field of information technology.

    We are looking for Senior Technician Production Support to join our company in one of our projects, in Lisbon.

    Tasks:
  • Provide functional support for the applications;
  • Execution of requests from business, development, and other support teams;
  • Prioritize, track and resolve incidents/requests using the Service Now application;
  • Analyze change requirements, test changes and coordinate releases;
  • Keep the collective team knowledge base up to date;
  • Batch Monitoring and troubleshooting;
  • Site Handover/follow the Sun;
  • Ad-Hoc Reporting;
  • Application Queries;
  • Automatic reporting;
  • User Access issues;
  • Mailbox Management;
  • Monitoring \ Health checks;
  • Static data changes;
  • User training;
  • Alerting based incidents / setup;
  • System Health checks;
  • Dashboard maintenance.
    • Requirements:
  • Application support experience;
  • SQL Server /Oracle and Sybase;
  • ServiceNow/ticketing tools;
  • GENEOS/monitoring tools;
  • Understanding of Linux/Unix and Windows Server;
  • Fluent in English;
  • Ability to manage priorities, incidents and problems;
  • Good communication skills and teamworking;
  • Knowledge sharing;
  • Problem solving;
  • Time management.
    • Work Arrangement:
  • Hybrid.
    • Offer:
  • Health Insurance;
  • 3 and a half days of leave per year + 22 vacation days;
  • Unlimited access to Udemy.
    • If you are interested in the opportunity, upload your C.V. or send it to with the reference # in the subject.

    AskBlue - Business & Technology
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