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Italian Customer Advisor - Lisbon, Portugal - KultureTalent - Global Talent
Descrição
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Italian? This is your chance to work as a Customer Specialist for one of the Big Streaming channel companies
Starting date beginning of MAY 2024
Responsibilities:
Communicate with customers via chat, e-mail & calls (small percentage)
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Assist customers to manage/secure their account & passwords
Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring:
Fluency in Italian (minimum C1) and Advanced English knowledge
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
Conditions on offer:
Relocation package if required (if coming from abroad)
Competitive monthly salary + 2 extra salaries per year
Performance bonus
Meal allowance
Health care benefits and numerous other discounts
Transport bonus
Full training by certified instructors
Professional growth & development opportunities
Fully Remote position anywhere from PORTUGAL
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