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    OSS Business Expert - Lisbon, Portugal - Vodafone

    Vodafone
    Vodafone Lisbon, Portugal

    há 4 dias

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    Descrição

    What's in it for you

    Vodafone Network Operations ensures the operations of several network platforms including the supporting tools, Operating Support Systems. The role purpose is to ensure the excellence in operations of OSS Central Platforms, high service availability, lean and optimized processes, and proactive monitoring. Ensure platforms/systems maturity and stability while helping the program delivering according to the predefined objectives. Ensure a strong and focus communication with the costumer and incident resolution within agreed targets.

    What you'll do

  • Interaction with the internal costumer with the purpose to ensure the needed support according to the costumer needs in due time;
  • Interaction with Vendors to facilitate and support in any needed action;
  • Interaction with Engineering department to ensure the proper delivery following the agreed standards and deliverables within the planned times;
  • Internal interaction with the purpose to facilitate processes and implement improvement actions;
  • Team performance reflected by the agreed set of KPIs and qualitative feed-back of the internal customers;
  • KPI and SLA Assurance KPIs.

    • Who you are

  • Bachelor's or master's in University degree in Computer Science or Telecommunication or related fields;
  • 2+ years of experience as a BMC Remedy Consultant (preferably with knowledge/experience on BMC Remedy ITSMlatest versions - , ;
  • Good understanding of Incident, Change processes and CMDB;
  • Knowledge on python, XML, Citrix, Nagios, BMC Remedy, Oracle ESB, Ericsson Adaptive Inventory (formerly Ericsson'sGranite Inventory), VMware, Jenkins;
  • Web development (html, CSS, JavaScript);
  • Knowledge in Oracle and SQL;
  • Knowledge/experience on Oracle ESB;
  • Ability to work effectively in a geographically distributed large international organisation with a geographicallydistributed, multi-cultural team;
  • Effective communication, presentation skills and technical documentation capabilities;
  • Availability for on call support;
  • ITIL, system support, service management knowledge required;
  • Understanding of Agile methodologies (SCRUM);
  • Portuguese/English Language proficiency.

    • Who we are

    We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

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