Empregos
>
Lisbon

    Customer Service Agent - Lisbon, Portugal - LATAM, Iberia & Emerging Markets - Marketing PRT

    LATAM, Iberia & Emerging Markets - Marketing PRT
    LATAM, Iberia & Emerging Markets - Marketing PRT Lisbon, Portugal

    há 2 dias

    Default job background
    Fixed Term Contract
    Descrição

    Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector.

    With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

    Be available and provide an accurate solution for customers during the first contact via phone, email, and chat. Keep customers informed about company products, services, and promotions. Demonstrate an ownership and deliver the first-class service to ensure the exceeding customer expectation to ensure company growth.
    Scope
    New and existing customers, who need support on their online gaming activities. Responsibility for revenue retention and customer satisfaction.


    Key responsibilities:


    Communication
    Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer's problem carefully, then answer their question.


    • Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.
    • Provide customers accurate and relevant information about products, services and promotions based on needs.
    • Educate customers to use all online self-service tools.

    Drive improvementsSeek constantly for improvements to exceed customer's expectation and help company to grow.


    • Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
    • Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed.
    • Work towards simplifying the existing processes to reduce effort.

    Performance – Quality, Customer Focus and ProductivityBe customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to our customers.


    • Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets
    • Perform against all key Customer service goals.
    • Knowing individual targets and individual performance management

    Self-developmentTake ownership for your development. Look for opportunities to grow.


    • Work on individual career progression plan and manage training plan completion.
    • Have an overview about required development activities and participate on them as well.
    • Looks for feedback and development activities to improve in skills related to the current work.
    • Developing others - create and support opportunities for building skills to execute current and future responsibilities.

    Knowledge Development and Sharing:
    Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.

    Customer ExperienceAt anytime and anywhere perform the activities and display the behaviours that are designed to deliver a distinctive Customer Experience


    Specialist skills & experience
    Essentail:



    • Middle education degree

    PC skills:
    Masters use of PC equipment and software (MS Office, Internet searching tool skills)


    • Communication skills – verbal and written: Communicates effectively over the phone and in written transactions

    Language skills:
    Mastery English language and language of the customer support – French– C1 level (speaking & writing), other language is a plus

    • Flexibility and shift work is required
      Preferred Experience and Knowledge
    • An experience in the contact service environment is a preferable advantage
    • An online gaming experience is a plus
      Competencies/Behaviors FUNCTIONAL COMPETENCIES
    • Empathy
    • Analytical thinking
    • Listening
    • Accuracy
    • Stress Resistance
    • Verbal Communication

    FIXED COMPETENCIES

    • Delighting Customers
    • Teamwork
    • Continuous Improvement

    Integrity What we offer:

    • Attractive salary meal allowance + annual bonus
    • Other benefits: Hybrid work model; Health insurance; birthday off; Access to Linkedin Learning; Referral program; Protocols with external partners
    • Great place to be. Awesome team of very knowledgeable & supportive colleagues
    • Strong focus on personal and professional development, including inhouse mentorship and elearnings
  • Outfittery GmbH

    German Speaking Customer Service Agent

    há 3 dias

    Outfittery GmbH Lisboa, Portugal

    **OUTFITTERY **ist Europas größter Personal-Shopping-Service. Wir sind für diejenigen da, die sich mehr Beratung und Expertise wünschen als Regeln und Routine - denn wir sind davon überzeugt, dass sich guter Stil mit der Zeit weiterentwickelt. Wir wollen inspirieren und ermutigen ...

  • Entain

    Customer Service Agent

    há 2 dias

    Entain Lisboa, Portugal

    **A Entain, dententora da marca Bwin em Portugal, a atuar na área do jogo online (apostas desportivas e casino), uma área tecnológica em franco desenvolvimento em **Portugal **procura um Customer Service Agent.** · **Principais responsabilidades**: · **-Esclarece quaisquer dúvida ...

  • Banco Invest

    Customer Service Agent

    há 1 dia

    Banco Invest Lisboa, Portugal

    O **Direct Banking** é um Centro de Investimento virtual para os clientes do Banco Invest. Vários elementos desta equipa são Gestores de Conta. Realiza também todo o Client Support. **O Banco Invest é um banco de investimento** e a principal actividade do Direct Banking é a prest ...

  • City Job Offers

    Customer Service Agent

    há 1 dia

    City Job Offers Lisboa, Portugal

    **Customer Service Agent (Dutch market) for Microsoft in Lisbon** · Your talent is needed Ensure that customers have a great customer care experience by joining this innovative company. · **Dutch-speaking Customer Service Agent for Microsoft** · Reach new bounds in your career. T ...

  • Kaizen Gaming

    Customer Service Agent

    há 3 dias

    Kaizen Gaming Lisboa, Portugal

    **We are Kaizen Gaming** · Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. · We always aim to leverage cutting-edge technology, providing the best experience to our mil ...

  • HCL Technologies

    Service Desk Agent

    há 4 dias

    HCL Technologies Lisboa, Portugal

    **Service Desk Agent - German Speaker** · HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). · As a Service Desk Agent you will be the main point of contact for technical and customer suppor ...

  • JUJUR

    Service Desk Agent

    há 5 dias

    JUJUR Lisboa, Portugal

    Position: Dutch Service Desk Agent · Location: Remote, Portugal · Employment type: Full-time · Remuneration: Base salary. · **DUTIES AND RESPONSIBILITIES**: · - Communicate with customers using various channels and respond to their queries in timely and efficient manner · - Ensur ...

  • JUJUR

    Service Desk Agent

    há 5 dias

    JUJUR Lisboa, Portugal

    Position: Service Desk Agent · Location: Remote, Portugal · Employment type: Full-time · Remuneration: Base salary. · **DUTIES AND RESPONSIBILITIES**: · - Communicate with customers using various channels and respond to their queries in timely and efficient manner · - Ensure cust ...

  • 1GLOBAL

    Customer Service Agent

    há 1 dia

    1GLOBAL Lisboa, Portugal

    1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. · We're not just keeping up, we're setting the pace. As the price ...

  • Habyt GmbH

    Customer Service Agent

    há 2 dias

    Habyt GmbH Lisboa, Portugal

    Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors in Europe. If you are ...

  • Atlean World

    Customer Service Agent

    há 5 dias

    Atlean World Lisboa, Portugal

    Spreek je Nederlands en wil je in het buitenland in de zon wonen? We zijn op zoek naar kandidaten die Nederlands spreken. Om te solliciteren: stuur ons je CV in het Engels. · - **:::::::::::::**:_ · Description · - Your Next Job, Without Boundaries_ · We are offering a great work ...

  • Speakit

    Customer Service Agent

    há 4 dias

    Speakit Lisboa, Portugal

    In one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 ...

  • Rumos

    Service Desk Agent

    há 5 dias

    Rumos Lisboa, Portugal

    **WORKPLACE**:Lisbon/Remote**: · **PROFILE**: · - Academic qualifications at the level of the 12th year; · - Professional experience of more than 1 year in Service Desk; · - Proven experience on Windows and Office 365 platforms; · - Advanced knowledge in Operating Systems and Har ...

  • Nordic Jobs Worldwide

    Customer Service Agent

    há 1 dia

    Nordic Jobs Worldwide Lisboa, Portugal

    Posted 19 October 2021 · LocationLisbon · DisciplineCustomer Service · Reference34467 · Sara Pato · **Are you a native Ukrainian Speaker, interested in customer service and ready to take next step in your career?** · **Then we are looking for you** · **The project**: · Present in ...

  • Indie Campers

    Rental Service Agent

    há 2 dias

    Indie Campers Lisboa, Portugal

    **ABOUT US** · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affor ...

  • Atlean World

    Customer Service Agent

    há 1 dia

    Atlean World Lisboa, Portugal

    Spreek je Nederlands en wil je in het buitenland in de zon wonen? We zijn op zoek naar kandidaten die Nederlands spreken. Om te solliciteren: stuur ons je CV in het Engels. · - **:::::::::::::**:_ · Description · - Your Next Job, Without Boundaries_ · We are offering a great work ...

  • Siesta Campers

    Customer Service Agent

    há 5 dias

    Siesta Campers Lisboa, Portugal

    **About us** · Born out of a dream for vintage VW vehicles, road trips and the creative subcultures that surround it, Siesta Campers have been on a journey since 2008 to establish itself as leaders in Portugal for building quality individual crafted motorhomes, restoring amazing ...

  • Blu Selection

    B2b Customer Service Agent

    há 4 dias

    Blu Selection Lisboa, Portugal

    Embark on an exciting journey as a B2B customer service agent with our client, Europe's leading cloud provider. Are you interested in relocating to the beautiful capital of Portugal - Lisbon? If so, this could be the perfect opportunity for you to have the experience of a lifetim ...

  • HCL Technologies

    Danish Customer Service Agent

    há 5 dias

    HCL Technologies Lisboa, Portugal

    **Your Role & Responsibilities** · We are searching for a Service Desk Agent Danish Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry. As a Se ...

  • GoWork

    Customer Service Agent

    há 3 dias

    GoWork Parque das Nações, Portugal

    **Local**: Parque das Nações · **Horário**: · **de 2.a a 6.a feira, das 9h às 18h Funções**: · Contacto telefónico com clientes; · Agendamento de estadias e voos; · **Outras tarefas inerentes à função. Requisitos**: · Habilitações literárias ao nível do 12.o ano de escolaridade; ...