- Coordinate service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.
- Building strong partnership relationships with our providers, IT business partners and our business customers.
- Handle ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world.
- Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters.
- Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.
- Take ownership of all major incidents and represent GBS at the crisis meetings. Communicate status updates to GBS management and business customers.
- Deliver accurate and regular performance and consumption reports to the management upon periodically and upon request.
- Bachelor's degree (or similar) in management, communications, or IT (preferable).
- Several years of experience in similar roles.
- Experience in ServiceNow or other ticketing tools.
- Excellent oral and written skills in English and German (required).
- Good communication and networking skills in an intercultural environment and across all management levels.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Ability to manage and prioritize tasks efficiently.
- Experience in taking care of third party-provided services.
- Proven resource planning and problem-solving skills.
- Solid Microsoft Office knowledge.
- Knowledge of ITIL principles, DevOps, and Project Management methodologies.
- Solid presentation & reporting skills.
- Eagerness to learn new technologies.
- Proactive & Teammate mentality are a must
- Top Companies to work in Portugal (Awarded by LinkedIn)
- Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists' Association)
- TOP 20 Most Admired Shared Services Organizations in the World
- The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines)
- Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor)
- 2nd Best Engineering Company (Awarded by Teamlyzer, biggest Portuguese tech community platform)
- A hybrid working model with a flexible working hours policy to promote work life balance. A budget for setting up a home office, health insurance and a financial support program for your studies.
- You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, LinkedIn Learning and more) and discounts with partners.
- To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment.
-
BPO Operations Manager
Encontrado em: Talent PT C2 - há 6 dias
CGI Odivelas, Portugal Tempo integralPosition Description: · A CGI procura um BPO Operations Manager para liderar e gerir um serviço no setor de Energia. · Será responsável por liderar e gerir iniciativas estratégicas assim como otimizar processos, melhorar a eficiência operacional e garantir a satisfação do client ...
-
Legal Operations Manager
Encontrado em: Buscojobs PT C2 - há 5 dias
Boston Consulting Group Lisboa, PortugalAnúncio inativo Esta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada. Ofertas de emprego interessantes nas proximidades: Account Manager - Lisboa - Operations Manager (M/F) SEEN Lisboa By Olivier | Tivoli Avenida Liberdade Lis ...
-
Bpo Operations Manager
Encontrado em: Buscojobs PT C2 - há 5 dias
Cgi Lisboa, PortugalBPO Operations Manager Position Description A CGI procura um BPO Operations Manager para liderar e gerir um serviço no setor de Energia. Será responsável por liderar e gerir iniciativas estratégicas assim como otimizar processos, melhorar a eficiência operacional e garantir a sat ...
-
Legal Operations Manager
Encontrado em: Buscojobs PT C2 - há 5 dias
Boston Consulting Group Lisboa, PortugalAnúncio inativoEsta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada. Ofertas de emprego interessantes nas proximidades:Account Manager- Lisboa- Huork.ComOperations Manager (M/F) SEEN Lisboa By Olivier | Tivoli Avenida Liberdade ...
-
Legal Operations Manager
Encontrado em: Buscojobs PT C2 - há 3 dias
Boston Consulting Group Lisboa, PortugalAnúncio inativo Esta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada.Ofertas de emprego interessantes nas proximidades: Account Manager - Lisboa - Operations Manager (M/F) SEEN Lisboa By Olivier | Tivoli Avenida Liberdade Lisb ...
-
Bpo Operations Manager
Encontrado em: Buscojobs PT C2 - há 3 dias
Cgi Lisboa, PortugalBPO Operations Manager Position Description A CGI procura um BPO Operations Manager para liderar e gerir um serviço no setor de Energia. Será responsável por liderar e gerir iniciativas estratégicas assim como otimizar processos, melhorar a eficiência operacional e garantir a sat ...
-
IT Operations Manager
Encontrado em: Talent PT C2 - há 5 dias
WHOW Lisbon, PortugalPerfil Técnico · :: Experiência superior a 5 anos - Gestão de Sistemas Informação · :: Bons conhecimentos técnicos a nível de arquitectura/segurança de sistemas · :: Prática em gestão de fornecedores de infraestruturas e desenvolvimento · :: Fluente em Inglês · :: Valoriza-se cer ...
-
French + English Operations Manager
Encontrado em: Buscojobs PT C2 - há 21 horas
Foundever™ Portugal Lisboa, PortugalAnúncio inativo Esta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada.Ofertas de emprego interessantes nas proximidades: Accounts Payable - French Lisboa - Adecco Portugal Quality Analyst - French Lisboa - Adecco Portugal French ...
-
Junior Deputy Operations Manager
Encontrado em: beBee S2 PT - há 3 dias
ONE - Recruitment Agency Lisboa, Portugal Tempo integralIntrodução · O nosso Cliente é uma prestigiada empresa multinacional que actua no sector Automóvel e que pretende recrutar um Junior Deputy Operations Manager. Este profissional terá como principal missão acompanhar a gestão e o planeamento das áreas Operacionais e Logística, nom ...
-
Managed Services Operations Manager
Encontrado em: Talent PT C2 - há 4 dias
AxiansPT Lisbon, PortugalNa AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade. Faz também parte da nossa cultura a preocupação com o meio ambiente e a realização de ações de ...
-
Operations Support Manager
Encontrado em: Buscojobs PT C2 - há 1 dia
Grupo Egor Setúbal, PortugalEstamos a recrutar Operations Support Manager - Logistics (m/f) ,paraempresa cliente de referência no seu setor de atuação, localizada em Setúbal.A FUNÇÃOO/A profissional a admitir terá como principais responsabilidades:Suporte no planeamento e implementação de processos, gerir e ...
-
ISL Operations Manager I Makro Alfragide
Encontrado em: Talent PT C2 - há 5 dias
METRO/MAKRO Carnaxide, Portugal Tempo integralDescrição da empresa · A MAKRO é filial portuguesa do Grupo METRO, líder no mercado da grande distribuição. Estamos presentes em 25 países e o nosso propósito é viver a paixão pela gastronomia portuguesa, levando ao mundo a sua diversidade. · Somos uma empresa global que atua l ...
-
Operations Support Manager
Encontrado em: beBee S2 PT - há 5 dias
EGOR Setubal, Portugal Tempo integralEstamos a recrutar Operations Support Manager - Logistics (m/f), para empresa cliente de referência no seu setor de atuação, localizada em Setúbal. · A FUNÇÃO · O/A profissional a admitir terá como principais responsabilidades: · Suporte no planeamento e implementação de processo ...
-
Operations Support Manager
Encontrado em: beBee S2 PT - há 4 dias
EGOR Setubal, Portugal Tempo integralEstamos a recrutar Operations Support Manager - Logistics (m/f), para empresa cliente de referência no seu setor de atuação, localizada em Setúbal. · A FUNÇÃO · O/A profissional a admitir terá como principais responsabilidades: · Suporte no planeamento e implementação de processo ...
-
Emesa L&D Operations Senior Manager
Encontrado em: Buscojobs PT C2 - há 5 dias
Boston Consulting Group Lisboa, PortugalAnúncio inativo Esta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada.Ofertas de emprego interessantes nas proximidades: Operations Team Lead - Remote Lisboa - Adecco Portugal Front Office Manager - (Lisboa) - Lisboa - The Indep ...
-
IT Operations Manager
Encontrado em: Talent PT 2 C2 - há 5 dias
Siemens Amadora, PortugalSiemens Global Business Services (GBS) enables Siemens unitsworldwide and external customers to accelerate their business transformationinto a sustainable and digital future. Our portfolio comprises services drivenby expertise and the latest technology – with a strong focus on in ...
-
Operations Manager
Encontrado em: Buscojobs PT C2 - há 3 dias
Superpedestrian Lisboa, PortugalSuperpedestrian is engineering the future of micromobility. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility. Our scooters, called LINK, were d ...
-
UK Operations Manager
Encontrado em: Talent PT C2 - há 5 horas
Hiscox Lisbon, Portugal Tempo integralJob Type: · Permanent Build a brilliant future with Hiscox · HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions ...
-
Product Operations Manager
Encontrado em: Talent PT C2 - há 1 dia
Powerdot Lisbon, Portugal CDIPowerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days. To bring this vision to life and accelerate it as fast as possible, we have rec ...
-
Retail Operations Senior Manager
Encontrado em: Talent PT C2 - há 3 dias
Unilabs Lisbon, Portugal Tempo integralThe Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the ...
IT Operations Manager - Amadora, Portugal - Siemens S.A.
Descrição
Siemens Global Business Services (GBS) enables Siemens unitsworldwide and external customers to accelerate their business transformationinto a sustainable and digital future. Our portfolio comprises services drivenby expertise and the latest technology – with a strong focus on innovation anddigitalization in areas like business administration, human resources, supplychain management, sales, marketing, and engineering.
In our GBS Western Europe and Africa Hub we are already morethan 1400 connected people, from over 57 different nationalities spread across14 countries.
GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.
Want to know more about GBS?
Are you a forward-thinking, high-energy, dynamic driver who wants to get directly involved in the daily business with our international teams and work on your own abilities and manage responsibility.
Your new role – challenging and future-oriented
Your qualifications – solid and appropriate
What makes us proud as an employer:
We are thrilled to have:
#Siemens #PeopleAtSiemens
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool