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    Technical Support Agent - Lisbon, Portugal - portugalbs

    portugalbs
    portugalbs Lisbon, Portugal

    há 6 dias

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    Descrição
    Do you want to be part of a multicultural team in a company that works alongside well-known brands?
    Do you want to work for an American multinational technology company that focuses mainly on Internet-related products and services?
    Do you want to relocate to the beautiful capital of Portugal – Lisbon?
    Then this could be the perfect opportunity for you to have the experience of a lifetime

    Your responsibilities and impact as Technical Support Agent will be:

    Providing support to customers by responding to inbound requests
    Assisting users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels
    Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/eCommerce reviews) channels
    Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

    Skills, qualifications and interests you need to succeed in this role:


    The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.

    Are you customer service-oriented? Do you have good communication skills?

    Then they might have an opportunity for you to join them

    You are a native French speaker (this is a must) + a good level of English
    You have experience in technical troubleshooting (1 year mandatory)
    You are motivated and committed to your work
    You have no trouble with writing in French
    You are a team player and willing to work with many other nationalities
    Sales/ Commercial background is a plus
    Previous experience in Customer Service or credit recovery experience is a plus

    What's in it for you?

    Permanent contract and 3 months of the trial period

    Working hours:
    Monday to Sunday, rotating shifts 8 am to 5 pm

    A package in line with the market: 890€ gross / month x 14 months + 70€ gross / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.

    23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

    If you live outside Portugal:
    reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in a shared flat provided by the company (rental fee to pay)
    Opportunity to be part of a challenging and fast-paced environment
    Possibility to collaborate with some of the biggest brands in the industry
    A multicultural and international environment
    Fully paid training, professional development, and career evolution
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