- Focus primarily on configuration, setup, and maintenance of monitoring tools.
- Update documentation in the IT Operations SharePoint folders related to monitoring configurations.
- Contribute to weekly or monthly reports on monitoring performance and findings.
- Adhere to Change Management and other policies regarding monitoring tool implementations.
- Maintain the accuracy of monitoring tool configurations and assets inside the CMDB.
- Maintain skillset with training as needed to fulfill monitoring responsibilities.
- Participate in IT Projects where monitoring expertise is required.
- Ensure that monitoring systems are within support by maintaining proper lifecycle guidelines.
- Configure and maintain monitoring tools to keep awareness of any alerts and thresholds to ensure system stability, capacity requirements, and Disaster Recovery requirements
- Monitor the queue of the ITSM tool, ServiceNow, in area of responsibility and meet the department's SLA for monitoring-related issues.
- Monitor and manage the configuration of monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana), Nagios
- Ensure proper integration and functioning of monitoring tools with systems and networks.
- Monitor and analyze server and related system patch and update status through monitoring tools.
- Ensure all systems are enrolled in the appropriate monitoring systems, including Microsoft Azure monitoring.
- Work with internal and external audits as needed to ensure compliance with monitoring standards and configurations.
- Minimum 5 years' experience in System role with a focus on monitoring tools (Senior or Lead Position).
- Experience with monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana)
- Relevant certifications or experience in configuring and maintaining monitoring tools.
- Ability to propose and design monitoring system architecture and configurations based on business needs.
- Familiarity with Microsoft Azure monitoring and its integration with other monitoring tools.
- Manages complexity in configuring and maintaining monitoring systems.
- Collaborates effectively with IT community and stakeholders on monitoring-related initiatives.
- Proactive and organized in monitoring tool setup and maintenance.
- Good written communication skills for documenting monitoring configurations and findings.
- Flexibility for global travel and working hours for monitoring tool implementations or emergencies.
- Proactively identifies and resolves monitoring-related issues, shares information, and provides guidance.
- Ensures compliance with monitoring tool standards and procedures.
- Performs thorough self-check of monitoring tool configurations prior to release.
- Properly plans monitoring tool setup and maintenance to allow adequate time for stakeholder feedback and adjustments.
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IT System Specialist - Porto, Portugal - SBM Offshore
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