Empregos
>
Lisbon

    Customer Success Manager - Lisboa, Portugal - Unit4 Portugal

    Unit4 Portugal
    Unit4 Portugal Lisboa, Portugal

    há 3 dias

    Default job background
    Descrição
    We are hiring a competitive Customer Success Manager to join our growing team at Unit4 Portugal in Lisboa.
    Growing your career as a Full Time Customer Success Manager is an incredible opportunity to develop competitive skills.
    If you are strong in teamwork, people management and have the right initiative for the job, then apply for the position of Customer Success Manager at Unit4 Portugal today

    We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work.

    Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

    Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

    Job Description Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.

    ?
    Deliver added value services through our offerings to increase product value and adoption?

    Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.

    ?

    Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.

    ?
    Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The "why" behind their investment/engagement)?

    Be able to develop and provide virtual/in-person (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s).

    ?
    Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)

    Qualifications Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the footprint of the customer within Unit4 (CSMQLs), understanding the goals and objectives of the customer and putting those plans to action and effectively tracking to realized value (success planning).

    This individual is adaptable, curious, seeks ownership and accountability, works collaboratively across a wide range of internal and external stakeholders.

    ?
    Accountable for churn management and retention motions across the region laddering to global business. ?
    Responsible for oversight and utilization as it relates to the Success4U program ?
    Clear communicator with professional presence with empathy and enthusiasm?
    Ability to lead through influence and trust?
    Experience in a similar customer centric role generating cloud software customer value?
    Technically literate and familiar with customer engagement technologies, best practices and trends?
    Previous experience working within ERP, HCM and/or financial planning software industries is a plus.
    Excellent communication and relationship management skills and fluent in English (verbal and written)?
    Bachelors or Master degree in a relevant field?
    Availability to travel as necessary (up to 20%)?
    Additional Information All your information will be kept confidential according to EEO guidelines.

    Join Unit4 and you'll be part of one of the most exciting journeys in the cloud software space today.

    We're a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career
    A culture built on trust. That's why we offer our people an uncapped time off policy and remote working opportunities.

    We focus on results, not how many days you work or where that work takes place Work, learn & be inspired by some of the best talent & customers in the software space Private medical cover, health insurance, life assurance, contributory pension scheme (employee 3% and Unit4 8%) and a whole host of other market-leading flexible benefits Talent program for high performers.

    Each year we provide a platform for high potential talent to accelerate their careers Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society Diversity4U.

    Helping our people thrive starts with a safe and inclusive work environment.

    We launched our Diversity4U program that builds on our "be genuine" value Benefits of working as a Customer Success Manager in Lisboa:

    • Excellent benefits
    • Opportunities to grow
    • Attractive package
    • Remote Work opportunity
  • Altios International

    Customer Success Manager

    há 1 semana

    Altios International Lisboa, Portugal

    Descrição da função: · O nosso cliente, uma empresa francesa em rápido crescimento, está à procura de um Customer Success Manager em Portugal para trabalhar no sector de distribuição alimentar. A empresa desenvolveu uma solução que integra inteligência artificial, permitindo aos ...

  • GIGROUP

    Customer Success Manager

    há 1 semana

    GIGROUP Lisboa, Portugal

    ¿Te gusta el sector comercial y estás buscando trabajo en Lisboa? · Cómo sería tu día a día: · - Ser el primer punto de contacto y gestionar la satisfacción del cliente · - Reconocer a los clientes que necesitan más asistencia a través de controles de salud proactivos guiados por ...

  • EUROFIRMS E.T.T., LDA

    Customer Success Manager

    há 6 dias

    EUROFIRMS E.T.T., LDA Lisboa, Portugal

    A Eurofirms é uma empresa de Recursos Humanos gerida por valores, onde as pessoas são o centro de tudo. Atuamos sobre um marco de transparência, responsabilidade e respeito. O nosso compromisso e implicação, juntamente com a inovação tecnológica constante, permitiu posicionarmo-n ...

  • EVOLVE

    Customer Success Manager

    há 6 dias

    EVOLVE Lisboa, Portugal

    A empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...

  • EVOLVE

    Customer Success Manager

    há 6 dias

    EVOLVE Lisboa, Portugal

    A empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contato e gestão da satisfação do cl ...

  • EVOLVE

    Customer Success Manager

    há 1 semana

    EVOLVE Lisboa, Portugal

    A empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...

  • Evolve RH

    Customer Success Manager

    há 1 semana

    Evolve RH Lisboa, Portugal

    **Lisboa**: · **Description** · Ser o primeiro ponto de contacto e gestão da satisfação do cliente; · Reconhecer os clientes que precisam de mais assistência por meio de verificações de integridade proativas, guiadas por indicadores de integridade, como percentagens de conversão; ...

  • EVOLVE

    Customer Success Manager

    há 1 semana

    EVOLVE Lisboa, Portugal

    A empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contato e gestão da satisfação do cl ...

  • EVOLVE

    Customer Success Manager

    há 1 semana

    EVOLVE Lisboa, Portugal

    A empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...

  • VDC consulting

    Customer Success Manager

    há 6 dias

    VDC consulting Lisboa, Portugal

    **LEMA** · - We see our customers as invited guests toa a party and we area hosts. It's our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos (Founder & CEO da Amazon) · **CLIENTE** · - Startup dinâmica de elevado crescimento ...

  • Evolve RH

    Customer Success Manager

    há 4 dias

    Evolve RH Lisboa, Portugal

    **Lisboa**: · **Description** · Ser o primeiro ponto de contato e gestão da satisfação do cliente; · Reconhecer os clientes que precisam de maior assistência; · Implementar tarefas estruturadas que colocam cada cliente no caminho para um ROI positivo; · Expressar as preocupações ...

  • Vroomly

    Customer Success Manager

    há 1 semana

    Vroomly Lisboa, Portugal

    Vroomly c'est la plateforme tout-en-un qui **révolutionne l'expérience de l'entretien auto** pour la rendre simple et fiable. On permet aux automobilistes de comparer les garages près de chez eux en fonction du prix, des avis et de la disponibilité puis de prendre rendez-vous dir ...

  • Evolve RH

    Customer Success Manager

    há 1 semana

    Evolve RH Lisboa, Portugal

    **Lisboa**: · **Description** · Ser o primeiro ponto de contacto e gestão da satisfação do cliente; · Reconhecer os clientes que precisam de mais assistência por meio de verificações de integridade proativas, guiadas por indicadores de integridade, como percentagens de conversão; ...

  • Evolve RH

    Customer Success Manager

    há 2 dias

    Evolve RH Lisboa, Portugal

    **Lisboa**: · **Description** · Ser o primeiro ponto de contato e gestão da satisfação do cliente; · Reconhecer os clientes que precisam de mais assistência; · Executar um plano de gestão de conta; · Implementar tarefas estruturadas que colocam cada cliente no caminho para um ROI ...

  • EVOLVE

    Customer Success Manager

    há 1 semana

    EVOLVE Lisboa, Portugal

    A empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...

  • MagniFinance

    Customer Success Manager

    há 1 semana

    MagniFinance Lisboa, Portugal

    **Descrição Geral das Atividades**: · - Venha fazer parte da nossa equipa e trabalhar lado a lado com os nossos estimados clientes. Queremos entender profundamente as suas necessidades e assegurar que atingem os seus objetivos com os nossos incríveis produtos e serviços. · - A su ...

  • MOVEWORK

    Customer Success Manager

    há 1 semana

    MOVEWORK Lisboa, Portugal

    **Titre : Customer Success Manager - 1st Level Support (french & spanish speaker) (F/H)** · **Localisation : Lisbonne** · **Type de contrat : CDI - 40h/semaine** · **Nombre de poste à pourvoir : 2** · **Mission principale**: · Le Service Customer Support recrute deux Customer Suc ...

  • MOVEWORK

    Customer Success Manager

    há 1 semana

    MOVEWORK Lisboa, Portugal

    **Titre : Customer Success Manager - 1st Level Support (french & spanish speaker) (F/H)** · **Localisation : Lisbonne** · **Type de contrat : CDI - 40h/semaine** · **Nombre de poste à pourvoir : 1** · **Mission principale**: · Le Service Customer Support recrute un Customer Succe ...

  • Unit4

    Customer Success Manager

    há 4 dias

    Unit4 Lisboa, Portugal

    Company Description · We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive softw ...

  • Tech Mahindra

    Costumer Success Manager

    há 1 semana

    Tech Mahindra Lisboa, Portugal

    We're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than associate providing Information Technology and Business Process Outsourcing Services. · We are looking for a Customer Success Manager, to increase the customer lifetime value of ...