Empregos
>
Lisbon

    Customer Support Agent - Lisbon, Portugal - Personalbüro U. Herrmann

    Personalbüro U. Herrmann
    Personalbüro U. Herrmann Lisbon, Portugal

    há 1 semana

    Default job background
    Tempo integral
    Descrição

    DUTIES AND RESPONSIBILITIES:

    • Communicate with customers using various channels (telephone, email and chat)
    • Ensure customer satisfaction and provide professional customer support
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
    • Identify the issue the client is facing, troubleshoot and provide the solution
    • Able to identify when the issue should be re-assigned to another department or more senior representative
    • Collaborate with other specialists to solve or properly close help tickets
    • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
    • Maintain and update all job-related administrative forms.

    REQUIREMENTS:

    • Native/fluent in German both oral and written. Fluent in English (at least B2 level)
    • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
    • Resourceful and stress resilient personality that can adapt and remain calm in all situations
    • Ability to meet tight deadlines with minimum supervision and in timely manner
    • Ability to work independently, while being team player at the same time.
    • Able to work rotating shifts Monday - Friday.

    BENEFITS:

    • Excellent remuneration package based on experience, skills and performance
    • Be part of a dynamic and creative team with positive and friendly atmosphere
    • Guidance and tools to reach your full potential
    • Meal allowance
    • Private health insurance
    • Yearly performance bonus
    • Relocation allowance and assistance.
  • Adecco

    Customer Support Agent

    há 1 semana

    Adecco Lisboa, Portugal

    Adecco HR through it's shared service center team is currently looking for a Costumer Support Agent (M/F), for one of its clients in the Sports and Betting Sector: · **Job Fuctions**: · Clarifies any doubts/issues related with company's service and products (sports betting and ca ...

  • David Kennedy Recruitment

    Customer Support Agent

    há 1 semana

    David Kennedy Recruitment Lisboa, Portugal

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Swedish speaking Customer Support Agent for their offices in Lisbon. · Position: Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · R ...

  • David Kennedy Recruitment

    Customer Support Agent

    há 1 dia

    David Kennedy Recruitment Lisboa, Portugal

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platfor ...

  • TLF

    Customer Support Agent

    há 1 semana

    TLF Lisboa, Portugal

    THE LUCK FACTORY is a team of experts in IT, marketing, advertising and promotion activities. A team of experienced, hardworking and creative people who are never short of ideas that work best for your business. As an innovative software development company, The luck Factory navi ...

  • David Kennedy Recruitment

    Customer Support Agent

    há 1 semana

    David Kennedy Recruitment Lisboa, Portugal

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch speaking Customer Support Agent for their offices in Lisbon. · Position: Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · Rem ...

  • SmallWorld FS

    Agent Support Officer

    há 1 dia

    SmallWorld FS Lisboa, Portugal

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. · Our employe ...

  • David Kennedy Recruitment

    Customer Support Agent

    há 1 dia

    David Kennedy Recruitment Lisboa, Portugal

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service p ...

  • David Kennedy Recruitment

    Customer Support Agent

    há 1 semana

    David Kennedy Recruitment Lisboa, Portugal

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their offices in Lisbon. · Position: Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · Re ...

  • JUJUR

    Customer Support Agent

    há 1 semana

    JUJUR Lisboa, Portugal

    Position: German Customer Support Agent (Video streaming) · Location: Lisbon, Portugal · Employment type: Full-time · Remuneration: Base salary · **DUTIES AND RESPONSIBILITIES**: · - Ensure customer satisfaction and provide professional customer support · - Handle customer compla ...

  • SmallWorld FS

    French Agent Support

    há 2 dias

    SmallWorld FS Lisboa, Portugal

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. · Our employe ...

  • David Kennedy Recruitment

    Customer Support Agent

    há 1 semana

    David Kennedy Recruitment Lisboa, Portugal

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service p ...

  • JUJUR

    Customer Support Agent

    há 2 dias

    JUJUR Lisboa, Portugal

    Position: Turkish Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · Remuneration: Base salary. · **DUTIES AND RESPONSIBILITIES**: · - Ensure customer satisfaction and provide professional customer support · - Handle customer complaints, provide ap ...

  • JUJUR

    Customer Support Agent

    há 4 dias

    JUJUR Lisboa, Portugal

    Position: Dutch Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · Remuneration: Base salary · **DUTIES AND RESPONSIBILITIES**: · - Ensure customer satisfaction and provide professional customer support · - Handle customer complaints, provide appro ...

  • Atlean World

    Customer Support Agent

    há 1 semana

    Atlean World Lisboa, Portugal

    Spreek je Nederlands en wil je in het buitenland in de zon wonen? We zijn op zoek naar kandidaten die Nederlands spreken. Junior · - en beginnersprofielen worden aanvaard. Als je geïnteresseerd bent: Stuur ons je CV in het Engels. · - **:::::::::::::**:_ · Description · Your Next ...

  • JUJUR

    Customer Support Agent

    há 1 semana

    JUJUR Lisboa, Portugal

    Position: German Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · Remuneration: Base salary · **DUTIES AND RESPONSIBILITIES**: · - Empathize with customers, taking personal ownership of issues they are reporting, and remain calm while resolving d ...

  • JUJUR

    Customer Support Agent

    há 4 dias

    JUJUR Lisboa, Portugal

    Position: Turkish Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · **DUTIES AND RESPONSIBILITIES**: · - Ensure customer satisfaction and provide professional customer support · - Handle customer complaints, provide appropriate solutions and alter ...

  • JUJUR

    Customer Support Agent

    há 4 dias

    JUJUR Lisboa, Portugal

    Position: German Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · Remuneration: Base salary + bonuses · **DUTIES AND RESPONSIBILITIES**: · - Ensure customer satisfaction and provide professional customer support · - Handle customer complaints, pr ...

  • Otonomee

    Customer Support Agent

    há 1 semana

    Otonomee Lisboa, Portugal

    **Your mission**: · We are looking for a **Customer Support Agent** to join the team. · This role is diverse and is best suited to someone that enjoys getting involved and being hands on. · **WHAT YOU'LL BE DOING** · - Investigate customers' queries with curiosity to solve proble ...

  • Indie Campers

    Operations Support Agent

    há 4 dias

    Indie Campers Lisboa, Portugal

    **ABOUT US** · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affor ...

  • InternationalExpats

    Customer Support Agent

    há 3 dias

    InternationalExpats Lisboa, Portugal

    Position: Customer Support Agent · Location: Lisbon, Portugal · Employment type: Full-time · Remuneration: Base salary. · **DUTIES AND RESPONSIBILITIES**: · - Ensure customer satisfaction and provide professional customer support · - Handle customer complaints, provide appropriat ...