- You will be handling Creators requests about support to their channel via e-mail and chat (phone being a possibility in the future).
- You will be dealing with Creators that generate revenue to our client's platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed asap.
- Good customer support skills and experience are of utmost importance to be successful.
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
- Live customer support experience (phone, chat, email, in-person, etc.) is preferred
- Excellent native level written and spoken communication skills in the language of support
- Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
- Ability to handle difficult situations.
- Provide customer and technical support to customers through chat and email requests (and possibly inbound phone in the future).
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
- Competitive Base Salary
- Language Premium
- Transportation allowance
- Yearly performance bonus: 5% of annual base salary (paid in March)
- Meal allowance
- Internet allowance: (only applicable during the current pandemic)
- Relocation allowance: (only applicable to expats)
- Relocation support (documentation and house hunting): when applicable:
- One year Full time Contract, with 30 days of probation
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Swedish Speaking Customer Support for Online Video Platform - Lisbon, Portugal - Monaco Stanley
Descrição
Lately, there's been a noticeable shift of viewers from traditional TV to various streaming platforms and websites. This initiative focuses on providing support for one such service, which happens to be the most popular video streaming site globally.
As a member of our multicultural team stationed in Lisbon, you'll play a key role in delivering exceptional multi-channel support to users of this service.
Further details are outlined below, and we're available to clarify any queries you may have.
Responsibilities
Qualifications
Benefits
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