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    Customer Care Specialist With Dutch - Lisboa, Portugal - Tn Portugal

    Tn Portugal
    Tn Portugal Lisboa, Portugal

    há 2 dias

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    Job Description:
    Customer Care specialist with DutchReq ID#: 376367Sofia, Bulgaria, BG

    Job Description:
    About UsFoundeverTM is a global leader in the customer experience (CX) industry.

    With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

    Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.


    DescriptionAs a Consumer Service Representative you will:
    Respond to and resolve a wide variety of consumer queries by phone and e-mail; Provide friendly and efficient customer service support inDutch language;Advice and inform customers regarding clients' products and services;Identify, research, and resolve product issues and queries concerning part/product replacement and execute the solution in line with local procedures;Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;Proactively provide support and assistance to colleagues and work together as a team

    The candidate:
    Has excellent command of spoken and written theDutch language - at least level C1;Has a good command of theEnglish language (minimum level B2)- for training purposes and working with systems;Experience in a customer-facing role is a plus;Can adapt quickly to changes in products, process, and technology;Has proven track record of excellent attendance and time-keeping;Has good computer literacy;We offerFoundever Bulgaria offers you:Social package including additional healthcare insurance, gift vouchers, sport card discounts;To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;Monday-Sunday, Two days Off;Opportunities for a long-term professional career;Entitlement to company internal training and development accordingly global standards;

    Job Segment:
    Customer Service
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