- Maintain a positive, empathetic and professional attitude towards customers;
- Respond promptly to customer inquiries;
- Communicate with customers by calls, tickets, emails or messages;
- Know the product/service well;
- Process customer requests and complains;
- Track, document and retrieve information in call tracking database;
- Increase customer loyalty by delivering a seamless experience.
- Have a proficient or bilingual level of Norwegian, and advanced level of English;
- Have 6 months 1 year of customer service experience;
- Have call center experience;
- Are living in or willing to relocate to Portugal;
- Have flexibitity in terms of shifts;
- Have effective communication skills and customer care skills ability to listen and understand the customers needs;
- Have strong computer navigation skills (you don't need to be a pc nerd, don't worry);
- Have good disposition to work in a customer service environment.
- High School.
- Proficiency in Norwegian;
- Advanced English.
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Norwegian Speaking Customer Specialist - Porto, Portugal - EUROFIRMS PORTUGAL SGPS LDA
Descrição
Oferta:
Seleção Eurofirms é a divisão do grupo Eurofirms especializada na captação de talentos, headhunting e seleção de pessoal qualificado. Combinamos talento e oportunidades. Encontramos líderes e profissionais eficazes para o êxito de cada organização. Combinamos talento e oportunidades.
O nosso objetivo social é garantir a igualdade de oportunidades e de acesso ao mercado de trabalho, com o objetivo de alcançar a inserção social e laboral de pessoas com deficiência (grau igual ou superior a 60%).
Em cumprimento do sistema de quotas imposto pela Lei n.o 4/2019, de 10 de janeiro e nas suas medidas de ação positiva.
Are you looking for your next adventure abroad? What about moving to Portugal?
As a result of the incredible growth of our client, we're looking for bilingual speakers to join us and one of the world's most well-known brands, as a Norwegian Speaking Customer Specialist (M/F) - Call Center Agent, to work in Porto - Portugal.
Funções:
Requisitos:
Horário:
Full-time schedule of 40 hours a week, rotative, with the breaks provided by law.
Qualificações:
Línguas:
Inglês - Médio
Eurofirms Trabalho Temporário Lda. Alvará no 712/13 de 17 de Julho.
Candidatura Eurofirms - Clique aqui
