- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
- Live customer support experience (phone, chat, email, in-person, etc.) is preferred
- Excellent native level written and spoken communication skills in the language of support
- Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
- Ability to handle difficult situations.
- Provide customer and technical support to customers through chat and email requests (and possibly inbound phone in the future).
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays)/Shifts: 8AM to 8PM / Monday to Sunday
- You will be handling Creators requests about support to their channel via e-mail and chat (phone being a possibility in the future).
- You will be dealing with Creators that generate revenue to our client's platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed asap.
- Good customer support skills and experience are of utmost importance to be successful.
-
Technical Advisor for Streaming Platform
Encontrado em: Manatal GBL S2 T2 - há 1 semana
Eugenia Talent Lisbon, PortugalType De Poste : · Temps plein · Langue : · Français et Anglais B2 · Secteur : · Service client / Télécommunication · À Propos De Notre Client : · Si vous êtes désireux de relever des défis et de faire partie d'une entreprise mondiale de sous-traitance de premier plan, ce ...
-
TV Streaming Platform Advisor in Lisbon
Encontrado em: Talent PT 2A C2 - há 2 dias
Blu Selection Lisbon, Portugal Tempo integralIn your spare time you like streaming movies or watching live games? Would you like to help customers with your expertise and knowledge? You would also like to do all this in one of the most dynamic and modern cities in Europe? Then read on now · Your responsibilities and impact ...
-
Tv Streaming Platform Advisor In Lisbon
Encontrado em: Buscojobs PT C2 - há 13 horas
Blu Selection Lisboa, PortugalIn your spare time you like streaming movies or watching live games? Would you like to help customers with your expertise and knowledge? You would also like to do all this in one of the most dynamic and modern cities in Europe? Then read on now · Your responsibilities and impact ...
-
Customer Support for Online Video Streaming platform
Encontrado em: beBee S2 PT - há 13 horas
Cognizant Technology Solutions Lisbon, Portugal OTHEREmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Customer Support for Online Video Streaming platform
Encontrado em: Talent PT C2 - há 4 dias
Cognizant Lisbon, Portugal Tempo integralEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Customer Support for Online Video Streaming platform
Encontrado em: Talent PT C2 - há 4 dias
Cognizant Lisbon, Portugal Tempo integralEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Swedish Customer Support for online streaming Platform
Encontrado em: Talent PT C2 - há 6 dias
Cross Border Talents Lisbon, PortugalAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? · Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital e ...
-
Customer Support for Online Video Streaming platform
Encontrado em: beBee S2 PT - há 6 dias
Cognizant Technology Solutions Lisbon, Portugal OTHEREmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Customer Support for Online Video Streaming platform
Encontrado em: Talent PT C2 - há 2 dias
Cognizant Lisbon, Portugal Tempo integralEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Customer Support for Online Video Streaming platform
Encontrado em: Talent PT C2 - há 6 dias
Cognizant Lisbon, Portugal Tempo integralEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Customer Support for Online Video Streaming platform
Encontrado em: beBee S2 PT - há 6 dias
Cognizant Technology Solutions Lisbon, Portugal OTHEREmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Customer Advisor for Streaming Platform
Encontrado em: Manatal GBL S2 T2 - há 6 dias
Eugenia Talent Oeiras, Portugal· Type of position · Full-time position · Key languages · Fluent level of Italian · Proficiency in English · Sector · Customer Service / Technical support · About our Client · Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges ...
-
Polish Speaking Customer Support for Online Video Streaming platform
Encontrado em: Buscojobs PT C2 - há 1 dia
Monaco Stanley Lisbon, PortugalLately, there has been a noticeable shift of viewers from traditional TV to various streaming platforms and websites. This initiative focuses on providing support for one such service, recognized as the world's favorite video streaming website. · You'll join a diverse team in Lis ...
-
Trax Technical Specialist
Encontrado em: Jobatus PT A2 - há 3 dias
Scorpion Circle Lisboa, PortugalGood skills & experience with FIS Trax tool management & administration including on-boarding of new customer. · Responsibilities of this role include, but are not limited to: · • Translate Bank technical specifications in agency functional specifications and perform the FIS · • ...
-
Integration Engineer
Encontrado em: Talent PT 2A C2 - há 5 horas
Landing Lisbon, Portugal Tempo integralAt Inscale (Permanent), in Lisbon, Portugal · Expires at: · Remote policy: Partial remoteWe have embarked on a digital journey with our established development teams, involving our entire value chain from sourcing to sales and every IT system that helps serve our customers bette ...
-
Kafka Specialists
Encontrado em: Talent PT C2 - há 4 dias
Pertemps ERP Lisbon, Portugal CDITasks · This is a role for a Kafka Subject Matter Expert excited to be a part of a great team that ensures that infrastructure products are developed, published, and maintained · Key words: Apache Kafka, Hybrid Platform, Confluent Cloud, event streaming, OpenStack, Azure, Docker, ...
-
Senior IT Developer
Encontrado em: Talent PT C2 - há 6 dias
DSV Lisbon, PortugalTime Type: · Full TimePLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS. · Are you ready to be a part of a team tasked with building critical products for the future of transport, logistics and e-commerce solutions? Being at th ...
-
Kafka Specialist
Encontrado em: Talent PT C2 - há 2 dias
DSV Lisbon, PortugalTime Type: · Full Time PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS · Want to work hands-on with the Kafka streaming platform? And are you ready to explore the realm of automated IT? · Then join us to shape the private an ...
-
Dutch Speaking Customer Advisor
Encontrado em: Talent PT C2 - há 2 dias
Cross Border Talents Lisbon, Portugal Tempo integralAre you a language enthusiast with proficiency in Dutch, excited to explore a vibrant career path? Seize the opportunity to become a Dutch-Speaking Customer Advisor in Lisbon, Portugal, within the dynamic streaming industry Tailored for individuals passionate about languages, thi ...
-
Senior Engineer
Encontrado em: Talent PT C2 - há 1 dia
Trustly Lisbon, Portugal Tempo integralAt Trustly, we're passionate about simplifying the way people transfer, pay, and get refunded online. Our payment solutions serve merchants in various industries. This includes E-com, Financial Services, Gaming and Travel – linking the world's top brands with millions of consumer ...
B2C Customer Support for Online Video Streaming platform - Lisbon, Portugal - Cognizant Technology Solutions
Descrição
Embrace the future
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
You will be handling Creators' requests about support to their channel via e-mail and chat (phone being a possibility in the future).
You will be dealing with Creators that generate revenue to our client's platform and that receive revenue from the plaform, identifying their problems, and assisting them so that those problems are fixed asap.
Good customer support skills and experience are of utmost importance to be successful.
REQUIREMENTS
RESPONSIBILITIES
OUR OFFER
?Competitive Base Salary
?Language Premium
?Transportation allowance
?Yearly performance bonus: 5% of annual base salary (paid in March)
?Meal allowance
?Relocation when it is applicable
?One year Full time Contract, with 30 days of probation