sharmeen ali

A highly enthusiastic, self-motivated, reliable, responsible and hard-working person with over 10 years’ experience of providing the highest standard of customer service and back office supportin admin, finance and accounts. Proven ability to deal with all aspects of accounting, administrative and customer service tasks and able to handle queries professionally and efficiently.

Metro by T-Mobile (2020 – to date)

Accounts assistant

Working Responsibilities

• Reconciliation of daily invoices of the individual stores and report any discrepancies to their individual store’s managersand follow up to their resolution

• Calculate and verify weekly employee working hours for pay calculations and report to their individual store’s managers

• Accurately and efficiently carry out duties; this includes cash counting, match day takings and correctly documenting & reconciling any cash and card payments.

• Reporting any issues and discrepancies to individual store manager in a timely manner.

• Follow all guidelines & policies set out by the company.

THE 7 HOTEL (2019 – 2020)

Assistant

Working Responsibilities

• To raise any issues or customer suggestions and complaints to the duty Manager

• Ensure hospitality rooms are left tidy

• Assisting with the preparation of and the serving of all meals

• Completing any administration as requested including food temperatures, wastage and cleaning schedules

MARRIOT HOTEL (2018 – 2019)

Supervisor

Working Responsibilities

• Supervising a team of staff on duty

• Ensuring staff are managed efficiently and meet targets

• Servicing hospitality meeting rooms within agreed timescales

• Ensuring areas of work are kept clean throughout the day

RETEX CALL CENTER (2018 – 2019)

Executive assistant

Working Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

FREELANCING (2012 – 2014)

Data entry and accounting

Working Responsibilities

• Entering customer and account data from source documents within time limits

• Compiling, verifying accuracy and sorting information to prepare source data for computer entry

• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output

• Keep information confidential

• Respond to queries for information and access relevant files

• Comply with data integrity and security policies

Higher Secondary Certificate (2013-2015)

• Secondary School Certificate (2010-2012)​