sharmeen ali

Metro by T-Mobile (2020 – to date)

Accounts assistant

Working Responsibilities

• Reconciliation of daily invoices of the individual stores and report any discrepancies to their individual store’s managersand follow up to their resolution

• Calculate and verify weekly employee working hours for pay calculations and report to their individual store’s managers

• Accurately and efficiently carry out duties; this includes cash counting, match day takings and correctly documenting & reconciling any cash and card payments.

• Reporting any issues and discrepancies to individual store manager in a timely manner.

• Follow all guidelines & policies set out by the company.

THE 7 HOTEL (2019 – 2020)

Assistant

Working Responsibilities

• To raise any issues or customer suggestions and complaints to the duty Manager

• Ensure hospitality rooms are left tidy

• Assisting with the preparation of and the serving of all meals

• Completing any administration as requested including food temperatures, wastage and cleaning schedules

MARRIOT HOTEL (2018 – 2019)

Supervisor

Working Responsibilities

• Supervising a team of staff on duty

• Ensuring staff are managed efficiently and meet targets

• Servicing hospitality meeting rooms within agreed timescales

• Ensuring areas of work are kept clean throughout the day

RETEX CALL CENTER (2018 – 2019)

Executive assistant

Working Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

FREELANCING (2012 – 2014)

Data entry and accounting

Working Responsibilities

• Entering customer and account data from source documents within time limits

• Compiling, verifying accuracy and sorting information to prepare source data for computer entry

• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output

• Keep information confidential

• Respond to queries for information and access relevant files

• Comply with data integrity and security policies

Higher Secondary Certificate (2013-2015)

• Secondary School Certificate (2010-2012)​