- Respond to all calls, emails, and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- 1st level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote according to business needs.
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
- Languages:
- Norwegian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
-
Norwegian Marketing Optimisation Specialist
há 14 horas
Cognizant Technology Solutions Lisboa, PortugalWe currently have a number of openings for Marketing Optimisation Specialists with the Norwegian language. · The main purpose of the role is to act as a Subject Matter Expert for AdWords campaign optimization for our client's projects. You will be part of a rapidly growing multil ...
-
Patrique Mercier Recruitment Lisbon, PortugalHei Ready to kick-start your career in customer care with a dash of online marketing? We've got an exciting opportunity for you We are looking for a Norwegian Speaking Customer Care for Online Marketing. The best part? No experience needed We will provide all the training you nee ...
-
Ass. Customer Support in Norwegian
há 14 horas
Beira Labor, SA Lisboa, Portugal**Customer characterization**: · Our client is a reference brand in the Contact Centers and BPO sector, and is looking for a **CUSTOMER SUPPORT ASSISTANT IN NORWEGIAN (M/F)** to reinforce its team in the Lisbon region. · **Description of functions**: · - Norwegian market customer ...
-
Norwegian Digital Media Analyst
há 1 dia
Abrivia Recruitment Specialists Lisboa, Portugal**Position**:Norwegian Digital Media Analyst · **Location: Portugal** · **Contract**:Full-time role 40 hours per week · **Work Hours**: Monday to Friday - Flexi-time: 7-9am Start 4-6pm Finish · **Work Model**: Fully remote (Successful applicants must be living in Portugal) · **Co ...
-
JUJUR Lisboa, PortugalPosition: Norwegian Digital Marketing Optimization Specialist · Location: Lisbon, Portugal · Employment type: Full-time · Remuneration: Base salary · **DUTIES AND RESPONSIBILITIES**: · - Implement optimization solutions: build campaigns for high-value advertising customers · - Cr ...
-
Research Marketing Specialist
há 14 horas
GoWork Lisboa, Portugal**LOCAL**: Lisboa (Híbrido) · **TIMETABLE**: · Full-time, flexible · **RESPONSIBILITIES**: · Editing brand marketing text in at least 2 languages, including English; · Search the internet, review brand marketing material and enter into systems for categories such as PC, laptop, n ...
-
Blu Selection Lisboa, PortugalYou are interested in technology and know a few things about it? · You want to be part of a multicultural team in a company which works alongside well-known brands? · You want to work for an American multinational technology company which focuses mainly on Internet-related produc ...
-
Technical Support for Smart Home Devices
há 14 horas
Blu Selection Lisboa, PortugalYou are interested in technology and know a few things about it? · You want to be part of a multicultural team in a company which works alongside well-known brands? · You want to work for an American multinational technology company which focuses mainly on Internet-related produc ...
-
Multilingual Jobs Worldwide Lisboa, PortugalGerman-speaking Customer Service Ambassador to Lisbon · **Job details**: · **Location** · Lisbon · **Discipline** · - Customer Service**Reference** · 36225 · **Contact Name** · Matthias Kupka · **Job description**: · **Do you love delivering an amazing customer experience?** · Wo ...
-
Atlean World Lisboa, Portugal**Why is this a is great next step for your professional and personal development**: · - Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the world · - Represent a worldwide brand · - Be able to achieve a great career developm ...
-
Sales Program Specialist
há 14 horas
Genpact Lisboa, PortugalWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers We're harnessing the power of technology and humanity to create meaningful transfo ...
-
Structured Product Sales Analyst
há 14 horas
BNP Paribas Lisboa, PortugalSTRUCTURED PRODUCT SALES ANALYST - NORDICS MARKETS (JOB NUMBER: 2212GMFOS13456) · CapitalMarkets #StructuredProducts #Pre-Trade #PostTrade #Pricing #Digitalization #NordicsMarkets · **About Global Markets** · - Global Markets is BNP Paribas' capital markets business within Corpor ...
-
Structured Product Sales Analyst
há 14 horas
BNP Paribas Lisboa, Portugal#CapitalMarkets #StructuredProducts #Pre-Trade #PostTrade #Pricing #Digitalization #NordicsMarkets · **About Global Markets** · - Global Markets is BNP Paribas' capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and ...
-
Sales Program Specialist
há 14 horas
Genpact Lisboa, Portugal**_"With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bott ...
-
Nestlé: Cash Collection Specialist
há 1 dia
GIGROUP Oeiras, PortugalWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: · Nestlé Business Services. · They are currently looking to strengthen their team with an **Accounts Receivable Specialist for the Norwegian Market **(M/F) for the region ...
-
Nestlé: Middle Backoffice Specialist
há 1 dia
GIGROUP Oeiras, Portugal**We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector**: · **Nestlé Business Services.** · They are currently looking to strengthen their team with a **Demand Capture Specialist (Orders Management) for the Nordics Market.** ...
-
GIGROUP Oeiras, PortugalWe are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: · Nestlé Business Services. · They are currently looking to strengthen their team with an **Accounts Receivable Specialist for the Nordic Market **(M/F) for the region of ...
-
Tactical Buyer
há 1 dia
Thales Oeiras, PortugalLocation: Paço de Arcos, Portugal · In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, ou ...
-
Patrique Mercier Recruitment Lisbon, PortugalHei Are you a Norwegian speaker ready to launch your career in one of the most vibrant industries out there? We are looking for a Norwegian Speaking Customer Experience Agent to join the iGaming world. This is a remote job, so you can work from the comfort of your home or anywher ...
-
Nordicjobsworldwide Lisboa, PortugalAre you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies? You will support our client as a Customer Care Advisor, growing and developing your extensive client base in an innovative and fast-paced environment. About ...
Norwegian Market - Lisbon, Portugal - Bosch
Descrição
Job Description
Your contribution to something big:
Qualifications
What distinguishes you:
Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don ́t just happen. They are made...
Make it happen We are looking forward to your application
Usuários da profissão Norwegian Market em Lisbon
-
Francisco Teixeira Homem
Commercial,Technology & Operations Senior Manager
-
Christoffer Hallgren
Translations, localizations, customer support