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Customer Success Manager
há 3 semanas
GIGROUP Lisboa, Portugal¿Te gusta el sector comercial y estás buscando trabajo en Lisboa? · Cómo sería tu día a día: · - Ser el primer punto de contacto y gestionar la satisfacción del cliente · - Reconocer a los clientes que necesitan más asistencia a través de controles de salud proactivos guiados por ...
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Customer Success Manager
há 3 semanas
Altios International Lisboa, PortugalDescrição da função: · O nosso cliente, uma empresa francesa em rápido crescimento, está à procura de um Customer Success Manager em Portugal para trabalhar no sector de distribuição alimentar. A empresa desenvolveu uma solução que integra inteligência artificial, permitindo aos ...
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Customer Success Manager
há 2 semanas
EUROFIRMS E.T.T., LDA Lisboa, PortugalA Eurofirms é uma empresa de Recursos Humanos gerida por valores, onde as pessoas são o centro de tudo. Atuamos sobre um marco de transparência, responsabilidade e respeito. O nosso compromisso e implicação, juntamente com a inovação tecnológica constante, permitiu posicionarmo-n ...
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Customer Success Manager
há 1 semana
Eurofirms Lisboa, Portugal**Data da publicação**: · - 14/08/2023 · **Horário**: · - Horário full-time de 40 horas semanais, com os descansos obrigatórios estabelecidos por lei. · **Vagas**: · - 2 · **Salários**: · - Pendente de concretar · **Localidade**: · - Lisboa · **Faça login para se registrar** · Co ...
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Customer Success Manager
há 3 semanas
MOVEWORK Lisboa, Portugal**Titre : Customer Success Manager - 1st Level Support (french & spanish speaker) (F/H)** · **Localisation : Lisbonne** · **Type de contrat : CDI - 40h/semaine** · **Nombre de poste à pourvoir : 2** · **Mission principale**: · Le Service Customer Support recrute deux Customer Suc ...
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Customer Success Manager
há 3 semanas
MOVEWORK Lisboa, Portugal**Titre : Customer Success Manager - 1st Level Support (french & spanish speaker) (F/H)** · **Localisation : Lisbonne** · **Type de contrat : CDI - 40h/semaine** · **Nombre de poste à pourvoir : 1** · **Mission principale**: · Le Service Customer Support recrute un Customer Succe ...
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Customer Success Manager
há 1 semana
EOTIM Lisboa, Portugal**Eotim, cabinet de recrutement français et portugais, recherche plusieurs Customer Success Manager (support niveau 1) pour l'un de ses clients, situé dans le centre-ville de Lisbonne et présent sur les marchés français, portugais et espagnol.** Véritable opportunité pour lancer ...
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Customer Success Manager
há 3 semanas
EVOLVE Lisboa, PortugalA empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...
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Customer Success Manager
há 2 semanas
EVOLVE Lisboa, PortugalA empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...
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Customer Success Manager
há 2 semanas
EVOLVE Lisboa, PortugalA empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contato e gestão da satisfação do cl ...
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Customer Success Manager
há 2 semanas
EVOLVE Lisboa, PortugalA empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...
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Customer Success Manager
há 2 semanas
Evolve RH Lisboa, Portugal**Lisboa**: · **Description** · Ser o primeiro ponto de contacto e gestão da satisfação do cliente; · Reconhecer os clientes que precisam de mais assistência por meio de verificações de integridade proativas, guiadas por indicadores de integridade, como percentagens de conversão; ...
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Customer Success Manager
há 3 semanas
EVOLVE Lisboa, PortugalA empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contato e gestão da satisfação do cl ...
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Customer Success Manager
há 2 semanas
VDC consulting Lisboa, Portugal**LEMA** · - We see our customers as invited guests toa a party and we area hosts. It's our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos (Founder & CEO da Amazon) · **CLIENTE** · - Startup dinâmica de elevado crescimento ...
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Customer Success Manager
há 1 semana
Vroomly Lisboa, PortugalVroomly c'est la plateforme tout-en-un qui **révolutionne l'expérience de l'entretien auto** pour la rendre simple et fiable. On permet aux automobilistes de comparer les garages près de chez eux en fonction du prix, des avis et de la disponibilité puis de prendre rendez-vous dir ...
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Customer Success Manager
há 3 semanas
Evolve RH Lisboa, Portugal**Lisboa**: · **Description** · Ser o primeiro ponto de contacto e gestão da satisfação do cliente; · Reconhecer os clientes que precisam de mais assistência por meio de verificações de integridade proativas, guiadas por indicadores de integridade, como percentagens de conversão; ...
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Customer Success Manager
há 1 semana
Eurofirms Lisboa, PortugalVoltar para ofertas · Seleção · **Novo** · **Customer Success Manager (M/F) - Lisboa**: · Lisboa, Lisboa · **Data da publicação**: · 02/02/2023**População**: · Lisboa**Salários**: · Pendente de concretar**Vagas**: · 1**Cronograma**: · Manhã/Tarde.Horário full-time de 40 horas sem ...
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Customer Success Manager
há 2 semanas
Evolve RH Lisboa, Portugal**Lisboa**: · **Description** · Ser o primeiro ponto de contato e gestão da satisfação do cliente; · Reconhecer os clientes que precisam de mais assistência; · Executar um plano de gestão de conta; · Implementar tarefas estruturadas que colocam cada cliente no caminho para um ROI ...
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Customer Success Manager
há 3 semanas
EVOLVE Lisboa, PortugalA empresa para a qual nos encontramos a recrutar está certificada com o selo "Great Place to Work 2020", líder de mercado na indústria de marketing digital B2B. · A pessoa a contratar, terá as seguintes **funções**: · - Ser o primeiro ponto de contacto e gestão da satisfação do c ...
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Customer Success Manager
há 3 semanas
MagniFinance Lisboa, Portugal**Descrição Geral das Atividades**: · - Venha fazer parte da nossa equipa e trabalhar lado a lado com os nossos estimados clientes. Queremos entender profundamente as suas necessidades e assegurar que atingem os seus objetivos com os nossos incríveis produtos e serviços. · - A su ...
Customer Success Manager - Lisboa, Portugal - Unit4 Nv
Descrição
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work.Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more onour website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionBe the Voice of the customer (VoC) and their internaladvocate, gathering and understanding feedback anddata to improve their outcomes and the quality of theirexperience; Turn insights into action.
Deliver added value services through our offerings toincrease product value and adoptionIdentify and drive new sales opportunities (up/crosssell through CSM qualified leads) in cooperation withyour colleagues in sales.
Serve as the primary contact in the customer successorganization to drive solutions for the customer thatresult in better risk management and retention.
Create and manage a customer success planalongside the account manager and customer thatdelivers on their key programmatic milestones (The"why" behind their investment/engagement)Be able to develop and provide virtual/in-person(semi-annual/quarterly) business reviews with C-levelexecutives, practitioners, and other management withyour customer team(s).
Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)
QualificationsMust have a passion and ability to build strongcustomer relationships that result in maintaining thebook of business ARR (Retention), expanding thefootprint of the customer within Unit4 (CSMQLs),understanding the goals and objectives of thecustomer and putting those plans to action andeffectively tracking to realized value (successplanning).
This individual is adaptable, curious, seeksownership and accountability, works collaborativelyacross a wide range of internal and externalstakeholders.Accountable for churn management and retentionmotions across the region laddering to globalbusiness.
Responsible for oversight and utilization as it relatesto the Success4Uprogram
Clear communicator with professional presence withempathy andenthusiasm
Ability to lead through influence andtrust
Experience in a similar customer centric rolegenerating cloud software customervalue
Technically literate and familiar with customerengagement technologies, best practices andtrends
Previous experience working within S2C, ERP, HCM and/or financial planning software industries isa plus.
Excellent communication and relationshipmanagement skills (verbal andwritten)
Availability to travel as necessary (up to 20%)
Additional InformationA chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth.
We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
Join Unit4 and you'll be part of one of the most exciting journeys in the ERP cloud software space today.
Opportunity to work with a truly game-changing world-class next-generation solution inERPx , builtspecifically for mid-market people-centric organizationsGreat career opportunities, earning potential and a range of market-leading benefitsA culture built on trust.
That's why we offer our people an uncapped time off policy and remote working opportunities.We focus on results, not how many days you work or where that work takes placeOn-going learning & development opportunitiesWork, learn & be inspired by some of the best talent in the software spaceTalent program for high performers.
Each year we provide a platform for high potential talent to accelerate their careersCommitted to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit societyDiversity4U.
Helping our people thrive starts with a safe and inclusive work environment.We launched our Diversity4U program that builds on our "be genuine" valueThis role may require security clearance required for customer projects and access to sensitive (customer) data.
That means that after you have accepted our offer, we could ask for background checks.Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history.
No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out#J-18808-Ljbffr