- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
- Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information.
- Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
- Excellent communication skills coupled with empathy and team spirit.
- Previous experience in Customer Service or a tourism/travel representative is a plus.
- For non-EU residents, it is mandatory to have a valid work permit.
- Opportunity to professionally grow in the project
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
- Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern offices located in Lisbon.
-
Customer Support Agent
Encontrado em: Jobatus PT A2 - há 2 dias
Finders Lisboa, PortugalO que procura nos candidatos We are seeking candidates who meet the following criteria: 1. At least 12 months of direct customer service experience, preferably in contact centers in a B2C and/or B2B environment. 2. Good communication skills, both verbal and written. 3. Excellent ...
-
Workday Support Agent
Encontrado em: beBee S2 PT - há 5 dias
Adecco Recruitment Lisboa, Portugal Tempo integralAdecco Recruitment is looking for a Workday Support Agent (M/F) for a prestigious client in the Renting sector in Oeiras · Responsibilities · -Act as Workday ambassadors to promote Workday. · -Support Workday end-users by answering to their queries on time and at the appropriat ...
-
Technical Support Agent
Encontrado em: beBee S2 PT - há 3 dias
portugalbs Lisbon, PortugalDo you want to be part of a multicultural team in a company that works alongside well-known brands? · Do you want to work for an American multinational technology company that focuses mainly on Internet-related products and services? · Do you want to relocate to the beautiful ca ...
-
Customer Support Agent
Encontrado em: Talent PT C2 - há 6 dias
Personalbüro U. Herrmann Lisbon, Portugal Tempo integralDUTIES AND RESPONSIBILITIES: · Communicate with customers using various channels (telephone, email and chat) · Ensure customer satisfaction and provide professional customer support · Handle customer complaints, provide appropriate solutions and alternatives within the time limit ...
-
German Customer Support/Relocation Agent Expedia
Encontrado em: Talent PT C2 - há 3 dias
Cross Border Talents Lisbon, Portugal Tempo integralInteressieren Sie sich für die Tourismus-/Gastgewerbebranche? Möchten Sie einem der führenden BPO-Unternehmen in Lissabon beitreten? Unser Kunde ist ein weltweit führendes Unternehmen und eines der größten Unternehmen in Portugal. In den letzten Jahren wurden sie als exzellenter ...
-
Dutch Customer Support Agent
Encontrado em: Talent PT C2 - há 2 dias
Cross Border Talents Lisbon, Portugal Tempo integralCross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal. · Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companie ...
-
Polish Customer Support Agent
Encontrado em: Talent PT C2 - há 2 dias
Cross Border Talents Lisbon, Portugal Tempo integralAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. · Your mission as a Customer Support Agent is to support their activities offerin ...
-
Czech Customer Support Agent
Encontrado em: Talent PT C2 - há 3 dias
Cross Border Talents Lisbon, Portugal Tempo integralAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work fo ...
-
French Customer Support Agent
Encontrado em: Talent PT C2 - há 2 dias
Cross Border Talents Lisbon, Portugal Tempo integralVous êtes passionné par la relation client et les technologies ? Vous cherchez à voyager et explorer le monde ? · Venez à Lisbonne Capitale du surf, de la bonne ambiance, de l'art et de la culture. · Votre mission en tant qu'agent du service client sera de supporter l'activité ...
-
Polish Customer Support Agent
Encontrado em: Talent PT C2 - há 5 dias
Cross Border Talents Lisbon, Portugal Tempo integralOur Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. · We are looking for Polish native speakers or fluent (C2) with a good comma ...
-
Customer Support Agent with Polish
Encontrado em: Talent PT 2 C2 - há 1 hora
Cognizant Technology Solutions Lisbon, Portugal Tempo integralEmbrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicul ...
-
German Speaking Youtube Support Agent
Encontrado em: Talent PT C2 - há 6 dias
Cross Border Talents Lisbon, PortugalAre you a German speaker with a passion for customer support and a flair for YouTube? Here's your golden opportunity to join us as a German-Speaking YouTube Support Agent in the captivating city of Lisbon Our comprehensive relocation package is tailored to ensure a seamless trans ...
-
Spanish Speaking Technical Support Agent
Encontrado em: Talent PT C2 - há 1 dia
Patrique Mercier Recruitment Lisbon, PortugalSpanish Speaking Technical Support Agent, Are You Out There? · We're on the lookout for a Spanish Speaking Technical Support Agent This is a fantastic opportunity to break into the world of aviation, finance, banking, automotive, social media, gaming, healthcare, retail & e-reta ...
-
Swedish speaking Customer Support Agent
Encontrado em: Talent PT C2 - há 5 dias
speakit Lisbon, Portugal Tempo integralTo support us on our mission, we are looking for talented and highly ambitious Customer Support Agents. · In this role, you are responsible for providing quick and competent assistance for our customers. You must be able to communicate effectively to understand the problem and e ...
-
French speaking Technical Support Agent
Encontrado em: Talent PT C2 - há 2 dias
speakit Lisbon, Portugal Tempo integralWant to join our team in Portugal? We are now recruiting multilingual team members, fluent in English and French, to support the users who contact our service desk. · We are looking for candidates passionate about technology and innovation, customer-oriented, with the ability to ...
-
Hebrew-Speaking Customer Support Agent in Lisbon
Encontrado em: Talent PT 2 C2 - há 3 dias
Multilingual Jobs Worldwide Lisbon, Portugal Tempo integralAbout The CompanyIs a worldwide leader in Customer Experience Management and shared services for international markets. With over employees, from 84 nationalities, they are providing services in 35 languages. The team is characterized by its versatility and internationality, thei ...
-
Polish-speaking Customer Support Agent to sunny Lisbon
Encontrado em: Talent PT 2 C2 - há 5 dias
Multilingual Jobs Worldwide Lisbon, PortugalReady to jump into a new career and move to beautiful Lisbon, Portugal? We are looking for Polish speakers to join our growing team as a Customer Support Agent. About our ClientOur client is a worldwide leader in Customer Experience Management and shared services for internationa ...
-
French Customer Support Agent for PVH retail
Encontrado em: Talent PT C2 - há 3 dias
Cross Border Talents Lisbon, Portugal Tempo integralVous êtes passionné par la relation client et les technologies ? Vous cherchez à voyager et explorer le monde ? · Venez à Lisbonne Capitale du surf, de la bonne ambiance, de l'art et de la culture. · Votre mission en tant qu'agent du service client sera de supporter l'activité ...
-
French Customer Support Agent, Remote/ Work from Home in Portugal
Encontrado em: beBee S2 PT - há 17 horas
Cross Border Talents Lisboa, Portugal Tempo integralCustomer Support with French in Lisbon Portugal · Your daily responsibilities: · -Review user reports regarding website content/ video streaming platform · -Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner · -Review s ...
-
Customer Support Agent with Dutch
Encontrado em: beBee S2 PT - há 3 dias
SmartRecruitments Setubal, Portugal Tempo integralCustomer Support Agent with Dutch in Portugal · No Experience Needed: training provided · Your Responsibilities: · Contact with car customers, by phone, chat, and email, mainly in Dutch. · Arranging service appointments with service centers and dealers · Communication with dealer ...
Arabic Customer Support Agent - Lisbon, Portugal - Cross Border Talents
Descrição
Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon, Portugal:
Requirements
Benefits