- Experience: A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
- Microsoft Expertise: Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
- Technical Skills: Proficiency in troubleshooting all things Windows especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
- Communication Skills: Excellent communication skills, both written and verbally being able to clearly get across information in a way suitable for each individual user.
- Customer-Centric: A passion for helping users and providing top-tier support.
- Adaptability: Willingness to work in various shifts and handle a variety of technical issues.
- For all regions (EMEA, APAC, and AMERICAS): Advanced English language skills are mandatory.
- For APAC region: Proficiency in Mandarin and/or Japanese.
- For EMEA region: Proficiency in Danish and/or Slovak.
- For AMERICAS region: Proficiency in Spanish and Brazilian Portuguese.
- Software Installation and Troubleshooting: Install, configure, and troubleshoot software applications, with a strong emphasis on Microsoft applications (Teams, Outlook, OneDrive, etc.).
- SCCM and Active Directory (AD): Utilize SCCM and Active Directory to manage user accounts, troubleshoot software/patching deployments, and investigate user access issues.
- Global User Support: Provide support to users located globally, assisting with technical issues via phone calls, live chat, and our ticketing system ServiceNow (My Services).
- Premium User Support: Deliver a premium level of support, offering guidance, training, and solutions to users' technical problems, ensuring their utmost satisfaction.
- Shift Work: Be prepared to work in shifts to meet the needs of our global user base.
- Zscaler VPN Knowledge (Bonus): Knowledge of Zscaler VPN is a plus and can be advantageous for certain remote support scenarios.
- Self-Reliant Problem Solving: Use your IT skills and personal knowledge to diagnose and resolve issues, not solely relying on knowledge articles.
- Continuous Learning: Stay up to date with the latest IT trends and technologies, ensuring your knowledge remains cutting-edge.
- SLA Compliance: Monitor and ensure that you adhere to Service Level Agreements (SLAs), delivering timely support and meeting performance targets.
- Communication Skills: Possess excellent communication skills to interact with the end-user community all around the world, stakeholders, ensuring clarity and effective collaboration.
- Process Improvement: Collaborate with the whole structure of Service Desk to identify and develop improved ways of working, contributing to enhanced service quality.
- Knowledge Management: Highlight when knowledge is missing to the Service Desk Improvement Manager
- Follow IT service desk policies, procedures, and best practices.
- Be active in monitoring service desk performance metrics, identifying areas for improvement, and adopting corrective actions.
- Coordinate with other IT teams to ensure timely resolution of incidents and service requests.
- Ensure compliance with IT security policies and data protection regulations.
- Foster a culture of continuous improvement within the team.
- Ensure adherence to ITIL best practices.
- Excellent teamworking skills.
- Good problem-solving abilities.
- Effective communication and interpersonal skills.
- Customer-focused with a commitment to delivering high-quality IT support.
- Ability to work under pressure and prioritize tasks effectively.
- Detail-oriented with a strong analytical mindset.
- Adaptability and willingness to embrace new technologies and methodologies.
- Proactive and self-motivated.
-
Service Desk Technician
há 1 semana
Recrutamento Portugal Lisboa, Portugal**A tua função** · - Atendimento telefónico - apoio técnico ao utilizador. · - Gestão do Active Directory. · - Gestão de tickets/registo de incidentes e consultas. · - Resolução de consultas e incidentes de nível I. · - Assistência técnica telefónica ao utilizador ao nível do sof ...
-
Service Desk Junior Technician
há 1 semana
Bravantic / Evolving Technology Lisboa, Portugal**O teu propósito na Bravantic** · Integrando o Departamento de Managed Services, terás como propósito garantir a operação normal de todos os serviços e aplicações dos utilizadores, minimizando o impacto para o negócio causado por falhas de TI. · **As tuas principais responsabili ...
-
Service Desk Technician
há 1 semana
Intelcia Lisboa, PortugalNa Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua Estamos à procura de Service Desk Technician A Intelcia Portugal tem uma oportunidade para ...
-
Service Desk Technician
há 4 dias
Tn Portugal Lisboa, Portugalcol-wideJob Description:Na Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínuaEstamos à procura deService Desk TechnicianA Intelcia Portugal tem u ...
-
Service Desk Technician
há 1 semana
Intelcia Portugal Lisboa, Portugal Tempo integralNa Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua · Estamos à procura de Service Desk Technician · A Intelcia Portugal tem uma oportunidade p ...
-
Help Desk Technician
há 2 dias
A2it, Tecnologia SA Lisboa, PortugalRef. _HPT A A2IT Tecnologia é atualmente um dos principais fornecedores de soluções informáticas empresariais. Somos uma empresa com competências totais em todas as áreas das Tecnologias de Informação. Função – Principais Atividades a Desempenhar: Requisitos: · • 12o ano mínimo ...
-
Help Desk Technician
há 1 semana
Capgemini Engineering Lisboa, Portugal**Help Desk Technician (W/M)**: · **Hi there** · We are Capgemini Engineering. A brand part of the Capgemini Group. · We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity ...
-
Service Desk Technician
há 1 semana
Claranet Lisboa, PortugalWe're fast learners, hard workers, natural collaborators... and we Make Modern Happen · Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. · We aim to achieve this goal by bringing together the world's m ...
-
Help Desk Support Technician Junior IT
há 1 semana
Hipoges Lisbon, PortugalDescrição · 1] BREVE DESCRIÇÃO DA FUNÇÃO · A posição de Help Desk Support Technician tem como principal função resolver incidências de nível 1 e 2 que ocorrem em Portugal e, ocasionalmente, em Espanha. · 2] RESPONSABILIDADES · Suporte Técnico a utilizadores (Hardware e Softwa ...
-
Service Desk Technician
há 1 semana
Claranet Lisbon, PortugalWe are passionate about what technology can do. · We want to continually improve our service, people and technology. · We are proud that our customers benefit from our knowledge and experience. · We are Claranet and if you share our beliefs, we are looking for you · Because we ...
-
Service Desk Technician
há 4 dias
Claranet Lisboa, PortugalWe are passionate about what technology can do.We want to continually improve our service, people and technology.We are proud that our customers benefit from our knowledge and experience.We are Claranet and if you share our beliefs, we are looking for youBecause we aspire to do m ...
-
Service Desk Technician
há 1 semana
Claranet Lisbon, PortugalWe're fast learners, hard workers, natural collaborators... and we Make Modern Happen · Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. · We aim to achieve this goal by bringing together the world's ...
-
Service Desk Technician
há 6 dias
ConvaTec Lisbon, Portugal Tempo integralPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infu ...
-
Service Desk
há 6 dias
askblue Lisboa, PortugalJá conhece a **askblue**? · Existimos desde 2013 e oferecemos serviços de consultoria especializados a clientes dos sectores financeiro, tecnologias de informação, desporto, retalho, energia, transportes e infraestruturas, entre outros. · Neste momento procuramos integrar no noss ...
-
Helpdesk Technician
há 1 semana
Onile IT Lisboa, PortugalNa Onile IT inspiramos a transformação tecnológica das organizações, acrescentando valor ao seu negócio. · Prestamos serviços de consultoria em tecnologias de informação, comunicações e eletrónica, intervindo em todo o ciclo de desenvolvimento de projectos, desde o levantamento d ...
-
Técnico de Redes
há 1 semana
Olisipo Lisboa, PortugalReferência · 12550_Técnico_Redes_Lisboa · **Descrição**: · Network Technician · **Perfil**: · - Técnico: · - 2 anos experiência em Routing e Switching (CISCO); · - Conhecimento soluções técnicas (WAN, LAN e Wifi); · - CCNA (formação ou certificação); · - ITIL (formação ou certifi ...
-
Desktop Manager Technician Warrior
há 6 dias
Tribetech Lisboa, PortugalA nossa Tribo de Cyber Security procura guerreiros Desktop Manager Technician com as seguintes competências: · - Licenciatura ou Mestrado em Engenharia Informática ou equivalentes; · - Experiência na administração de OUs/GPOs, para utilizadores e computadores; · - Suporte de 3a l ...
-
Técnico de Redes
há 1 semana
Olisipo Lisboa, PortugalReferência · 12564_Técnico de Redes_Lisboa · **Descrição**: · Network Technician · **Perfil**: · - 12.o ano ou curso técnico profissional equivalente; · - Formação e/ou Certificação Cisco CCNA; · - Pelo menos 5 anos de experiência, demonstrando autonomia; · - ITIL (certificação o ...
-
Desktop Manager Technician Warrior
há 1 semana
Tribetech Lisboa, PortugalA nossa Tribo de Cyber procura guerreiros Desktop Manager Technician com as seguintes competências: · - Boa capacidade de Organização e trabalho em equipa · - Boa capacidade de Comunicação, escrita e verbal · - Visão critica e atenção ao detalhe · - Capacidades analíticas e de re ...
-
Helpdesk Technician
há 2 dias
Bravantic / Evolving Technology Lisboa, Portugal**Help Desk Technician** · Após 26 anos de história, hoje surgimos com uma marca mais rejuvenescida e inovadora. Temos como propósito "Colocar a tecnologia de hoje ao serviço da sustentabilidade e do bem-estar das pessoas, sempre.", sendo as pessoas um dos nossos grandes pilares ...
Service Desk Technician - Lisbon, Portugal - Convatec
Descrição
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visitAt Convatec, we're transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We're aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Service Desk Technician, and you'll do the same.
As a Service Desk Technician at Convatec, you will play a crucial role in providing technical support to our global user community. With a target first call resolution of 85%, you will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity. This role will require flexibility in terms of shifts to accommodate global time zones. Your expertise will be essential in delivering exceptional customer service and maintaining the efficiency of our IT infrastructure on a global scale.
Technical skillset
Duties and Responsibilities
Person Profile
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best. And we'll be right behind you when you do.
This is a challenge more worthwhile.
This is work that'll move you.
#LI-CB1
#LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you